AVP, Transaction Services Lead — TA Operations

Citi; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Citi in Malaysia is seeking an AVP Transaction Service Manager to lead a medium-sized TA support unit, driving end-to-end TA operations, data interpretation, and risk minimization through strict audit/compliance adherence.

You will manage, coach, and develop staff, coordinate with stakeholders, and ensure SLA-driven delivery, while overseeing new funds, migrations, and system enhancements to optimize client service and operational risk controls.

Qualifications

• 10-12 years of experience in Transfer Agency (TA) services.
• Strong knowledge in TA business, products and workflow.
• Familiarity with global markets – Practices, regulations, industry trends and key industry segments
• Knowledge of operations for various kinds of funds including but not limited to Hedge funds, Mutual funds, Unit Trust funds, Superannuation Fund etc.
• End to End process and system knowledge on Trade v/s Cash reconciliation (i.e. TLM and or Recon Tool).
• Detailed knowledge and experience of business processes and procedures as well as service and systems (including downstream impacts) of Transfer Agency.
• Candidate should be flexible ready to work in different shifts.
• Experience in strategic management, resource/expense management, and managing client relationships.
• Experience in managing operational delivery.
• Extensive knowledge of transfer agency services and process.
• Demonstrated leadership and management skills.
• Ability to work in a team-oriented environment.
• Demonstrated Subject Matter Expert (SME) knowledge in related area.
• Demonstrated project management skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Attention to detail and intermediate problem solving skills

Responsibilities

• Responsibilities in this position cover all functions associated with the provision of a Transfer Agency (TA) service.
• Able to manage and motivate a team of diverse individuals and cope with peak periods of high volumes.
• Ensure process delivery as per Service Level Agreement at all times. Ensure service quality is maintained.
• Oversee daily operations include receiving and entering transactions, receiving and uploading unit prices, preparing payments files and cash instructions, and the production, review and sending of investor statements.
• Ensure periodic tasks include distribution processing, management fee rebate calculations, monthly / quarterly investor reporting and annual tax statement production and distribution are completed in an accurate and timely manner.
• Ensure reconciliation task are performed and reports are delivered to clients and internal stake holder per agreed SLA.
• Supervise implementation of new funds and system functionality (including system UAT).
• Participate in the set-up of new functions and procedures including those relating to the roll out of web access and the handling of investor and advisor queries.
• Lead new/ongoing migrations and ensure smooth cut over with minimized risks – internal and external.
• Ensure trainings are scheduled and conducted for new staffs.
• Administer strong and timely internal controls to mitigate potentials risks in operations.
• Respond Lead for queries raised by Internal/External Auditors.
• Act as functional TA SME when required.
• Effective workload management/prioritization to increase capacity/productivity within the team.
• Drive cross functional & regional alignment with senior partners across product, operations, coverage & global organizations.
• Work closely with change team to manage project scope and expectations throughout the implementation. Ensuring detailed & timely functional partner engagement to resolve issues.
• Ensure 100% effective MCA results.
• Ensure team adheres to internal polices to ensure compliance with legal parameters as well as company policies and procedures.
• Ensure all audit requests and protocols are appropriately addressed in every deal implementation.
• Strict observance of Information Security standards while communicating to the client as well as internally.
• Consistently achieve “excellent” rating in scheduled quality reviews.
• Participate in staff forums & survey process.
• Complete all mandatory & personal development training as stipulated by controls officer & team lead.
• Leverage best practices, operating models & synergies across teams to ensure consistent client execution & heightened integration & cooperation across the organization.
• Lead, Identify and execute process improvements and cost reduction initiatives.
• Ensure Oversight team engagement across locations are healthy and cordial.
• Ensure timely escalation and resolution management.

Skills

People management

Stakeholder management

Process improvement

Data analytics

Transfer Agency

Risk awareness

Project management

Education

Bachelor's degree in Accounting/Finance/CS

ACCA/CPA/CA or equivalent

Job description

Citi in Malaysia is seeking an AVP Transaction Service Manager to lead a medium-sized TA support unit, driving end-to-end TA operations, data interpretation, and risk minimization through strict audit/compliance adherence.

You will manage, coach, and develop staff, coordinate with stakeholders, and ensure SLA-driven delivery, while overseeing new funds, migrations, and system enhancements to optimize client service and operational risk controls.