AVP, Digital Onboarding

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Alliance Bank Malaysia Berhad seeks an experienced digital delivery leader to oversee end-to-end digital enablement initiatives, including eKYC onboarding. The role requires driving measurable improvements in efficiency, productivity, and customer outcomes through data-driven strategies.

You will work across functions to design and deliver complex digital projects, manage vendors, and align initiatives with business goals. Strong communication and leadership in diverse teams are essential.

Qualifications

• 8+ years in digital/IT and information roles with focus on digital enablement/transformation.
• Ability to lead collaboratively with cross-functional teams.
• Strategic and innovative approach to delivery of outputs.
• Excellent verbal and written communication; clarity on issues.
• Proven track record of developing high-performing teams in diverse environments.
• Analytical thinker with strong quantitative skills for actionable insights.
• Strong project and process management skills; manage multiple priorities.

Responsibilities

• Plan, design and monitor the technical implementation of digital initiatives to deliver on-time results and improve efficiency.
• Leverage data to refine business processes, drive continuous improvement in productivity, quality, customer service and sales.
• Address problem areas proactively to improve efficiencies and enable expansion.
• Execute vendor search, evaluation and lead implementation for new solutions adopted.
• Manage production metrics, conduct weekly status meetings and update management on progress.

Skills

Digital enablement

Cross-functional leadership

Strategic thinking

Data analytics

Project and process management

Communication skills

Independent worker

eKYC implementation

Tools

eKYC platforms

Data analytics tools

Job description

• \"Accountable executives\" for Business CASA on-boarding via e-KYC
• Plan, designs and monitor the technical implementation of digital initiatives/projects to ensure delivery within the targeted timeline to improve results/efficiency, optimize cost and eliminate waste.
• Leverages data to refine business processes / practices and drive continuous improvement in areas such as productivity, quality, customer service, and sales.
• Proactively address problem areas and improve efficiencies and streamlines processes to allow for expansion
• Execute robust vendor search and evaluation processes, make recommendations, and lead implementation across the organization for new solutions adopted.
• Manage production numbers, conduct weekly status meeting and update progress to management / key stakeholders

Requirements

• Minimum 8 years' experience in a combination of digital/IT and information roles with a focus on digital enablement/transformation, while leading collaboratively by working successfully with others in cross-functional teams to create solutions.
• Good understanding of emerging technologies and their potential uses and ability to demonstrate a strategic and innovative approach to delivery of outputs and outcomes
• Excellent verbal and written communication skills; an ability to identify and focus on the issues that matter, to separate the urgent from the important, and to provide clear and coherent advice on issues.
• Proven track record of developing high-performing teams, demonstrating an ability to motivate and lead in a cross-functional and culturally-diverse environment.
• Analytical thinker with strong quantitative skills and demonstrated experience in developing actionable insights
• Strong project and process management skills; Proven ability to handle multiple priorities simultaneously as well as frequent ad-hoc requests
• Successful management of cross-functional teams to perform process analysis, improvement and implementation.
• Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.
• Can work independently with a high degree of self-motivation and knows how to obtain support from different collaborations.
• Prior experience in successful implementation of eKYC solution is an added advantage.