Know-Your-Customer Specialist

DCS Card Centre Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

DCS Card Centre Sdn Bhd in Kuala Lumpur seeks an AML/KYC specialist to execute end-to-end onboarding and ensure CIP, CDD, and risk assessments comply with internal policies and BNM rules.

The role emphasizes name screening, regulatory vigilance, and collaboration with Compliance, Risk, and Fraud Prevention to accelerate compliant decisions and improve customer experience.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum 1 year of experience in KYC operations.
• Strong knowledge of KYC/AML regulations and financial compliance.
• Good analytical, decision-making, and problem-solving skills.
• Good communication and stakeholder management skills.
• Proficiency in KYC platforms, CRM systems, and Microsoft Office.

Responsibilities

• Execute End-to-End KYC: Manage the full customer lifecycle from onboarding to final approval, ensuring CIP, CDD, and Risk Assessment procedures follow internal policies and BNM requirements.
• Advanced Name Screening: Perform screening against sanctions lists, PEPs, and watchlists, using specialized tools to mitigate financial crime risks.
• Complex Case Management: Review escalated profiles and provide guidance on high-risk applications for compliant decisions.
• Regulatory Vigilance: Stay updated on AML/KYC regulations and ensure adherence to compliance standards.
• Quality Assurance: Audit KYC files for accuracy, completeness, and audit trails.
• Cross-Functional Collaboration: Liaise with Compliance, Risk, and Fraud Prevention to resolve bottlenecks and implement corrective actions.
• Process Optimization: Identify gaps in the end-to-end workflow and suggest improvements to enhance efficiency and customer experience.
• Digital Transformation: Support implementing new technologies and AI-driven tools for digital KYC and onboarding processes.

Skills

KYC operations

AML regulations

Name screening

Regulatory compliance

Data analytics

Stakeholder management

CRM systems

Microsoft Office

Process optimization

Team collaboration

Education

Bachelor’s degree in Finance

Tools

KYC platforms

CRM systems

Microsoft Office

Job description

Execute End-to-End KYC: Manage the full customer lifecycle from initial onboarding to final approval, ensuring all CIP, CDD, and Risk Assessment procedures strictly follow internal policies and BNM regulatory requirements.

Advanced Name Screening: Perform rigorous screening against global sanctions lists, PEPs, and watchlists, utilizing specialized tools to mitigate financial crime risks.

Complex Case Management: Review escalated profiles and provide expert guidance on high-risk applications to ensure compliant decision-making.

Regulatory Vigilance: Stay updated on evolving AML/KYC regulations and ensure the team consistently adheres to the latest compliance standards.

Quality Assurance: Conduct periodic audits of KYC files to ensure accuracy, completeness, and total compliance with audit trails.

Cross-Functional Collaboration: Liaise with Compliance, Risk, and Fraud Prevention teams to resolve bottlenecks and implement corrective actions for complex cases.

Process Optimization: Identify gaps in the end-to-end workflow and suggest innovative improvements to increase operational efficiency and the overall customer experience.

Digital Transformation: Support the implementation of new technologies and AI-driven tools for digital KYC and streamlined onboarding processes

What We’re Looking For

Bachelor’s degree in Finance, Business Administration, or related field.

Minimum 1 year(s) of experience in KYC operations.

Strong knowledge of KYC/AML regulations and financial compliance.

Good analytical, decision-making, and problem-solving skills.

Good communication and stakeholder management skills.

Proficiency in KYC platforms, CRM systems, and Microsoft Office.