Product Owner - Digital Platform

CIMB; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

CIMB is seeking an experienced Digital Product Owner/Business Analyst to support and deliver initiatives across CIMB OCTO web, CIMB OCTO mobile app, and Wealth platform. You will translate business needs into artifacts, guide agile squads, and ensure governance papers and approvals are prepared.

The role focuses on customer journeys, self-service enhancements, and automation to improve efficiency. Ideal candidates bring strong communication, stakeholder management, and design thinking skills to

Qualifications

• Experience in digital product management or business analysis within the digital space.
• Exposure to banking, fintech, wealth management, or financial services preferred.

Responsibilities

• Define product vision, strategy, and roadmap for digital wealth solutions and manage end-to-end delivery.
• Prepare business requirements and user stories; support sprint planning and acceptance testing.
• Track product KPIs using data and analytics for continuous improvement.
• Collaborate with UI/UX, operations, and tech teams to deliver compliant digital solutions.
• Maintain up-to-date policies, procedures, and production support within SLAs.

Skills

Agile/Scrum

Stakeholder management

Product management

Business analysis

Jira/Confluence

Communication

Education

Degree in related field

Tools

Jira

Confluence

Job description

The role is responsible for supporting and delivering new initiatives, enhancements, and projects across CIMB's Consumer Digital platforms, including CIMB OCTO web, CIMB OCTO mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. Working under the guidance of senior Digital Product Owner leadership, the role involves analysing and managing quality business requirements, preparing approval and governance papers, conducting research and analysis, supporting testing activities, and managing production and operational support within stipulated SLAs.

The role also contributes to driving the vision, strategy, and delivery of digital banking across banking products, wealth and digital operational excellence initiatives, supporting the transformation of customer servicing journeys through innovative digital solutions. This includes enhancing customer experience, improving operational efficiency, expanding self-service capabilities, streamlining end-to-end digital journeys, and reducing reliance on branch and contact centre interactions through automation, process redesign, and continuous improvement.

The ideal candidate demonstrates strong communication and stakeholder management skills, applies design thinking principles, and leverages analytical capabilities to deliver intuitive, high-adoption digital experiences that support business growth and operational excellence.

Key Responsibilities *

• Support the definition and ownership of the product vision, strategy, and roadmap for digital wealth solutions (including digital investments, portfolio management, robo-advisory, and wealth onboarding journeys), while managing end-to-end project delivery to ensure timely feature execution, effective risk management, and balanced scope and trade- offs.
• Prepare clear business requirements and user stories through in-depth analysis, partner closely with Agile squads to drive sprint planning, backlog refinement, and implementation, and develop key delivery artefacts (product backlog, test plans, and test cases) while supporting end-to-end testing activities including UAT, regression, and live verification as required.
• Apply market, regulatory, and customer insights together with data and analytics to track key product KPIs, evaluate outcomes, and drive continuous product improvement
• Champion design thinking and human-centred design principles by working closely with UI/UX designers, business stakeholders, operations, and technology teams to deliver intuitive, compliant digital solutions that address real customer pain points.
• Collaborate closely with design, business, operations, and technology teams to drive project delivery, while influencing decisions, resolving conflicts, and aligning diverse stakeholders toward shared product goals.
• Oversee day-to-day operational activities by maintaining up-to-date policies, procedures, terms and conditions, documentation, operational processes, and service flows, while managing and supporting minor and outstanding production issues, including disputes, reconciliation, and settlement matters.
• Ensure products and services comply with regulatory requirements, internal policies, and security standards, while actively participating in risk assessments, product governance forums, and audit processes to proactively identify, assess, elevate, and manage compliance and project risks impacting product delivery and operations.
• Translate complex technical and analytical insights into clear, business-friendly communications.
• Develop and deliver effective training and briefings for call centres, helpdesks, and branch teams to support operational readiness and service excellence.
• Maintain strong documentation and traceability throughout the product lifecycle.
• Assist in preparing GPOC, MPAP, GRCC paper, Bank Negara letter for clarification and submission.

Job Specification *

Qualifications :

• Degree in related field
• 2 to 4 years + of experience in digital product management or business analysis roles within the digital space, with exposure to banking, fintech, wealth management ((unit trusts, bonds, portfolio advisory, digital investing, etc.), or financial services preferred and experience in digital operations transformation, process engineering, or digital channel initiatives will be an advantage.
• Experience improving operational performance through digitalisation.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to engage and collaborate effectively across diverse teams and stakeholders.
• Excellent problem solving and analytical skills
• Hands-on experience with Agile methodologies and tools (e.g. Jira and Confluence), with exposure to both Agile and Waterfall software development approaches across the digital product development lifecycle.

Required Competencies and Skills *

Technical/Functional skills

• Experience with Agile/Scrum frameworks, Jira, Confluence, backlog management, sprint planning, and product documentation.
• Strong understanding of consumer banking operations and servicing processes, with exposure to banking products, wealth core systems, investment platforms, robo-advisory solutions, portfolio reporting tools, and third-party system integrations.
• Experience in process simplification, operational re-engineering, or service design.
• Strong analytical and problem-solving skills with the ability to interpret business, customer, and market data to guide decisions.
• Proven ability to map end-to-end digital journeys and address customer pain points through thoughtful design.

Personal skills (Soft Competencies [Core/Leadership])

• Skilled in building alignment, handling competing priorities, and driving consensus in multi-disciplinary teams.
• Outstanding communication and interpersonal abilities
• Ownership mindset with the ability to lead cross-functional squads toward successful product launches.
• Deeply customer-focused; Able to empathize with customers' need to be able to re-imagine the user journeys
• Uses data to shape decisions; strong problem-solving and critical-thinking abilities.
• Teamwork skill is essential, ensuring working well with team, peers, cross department and vendors