Automotive Service Advisor — Customer Care & Scheduling

Fook Loi Corporation Sdn Bhd; Inanam; On-site; MYR 36,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Team culture

Modern facilities

Career advancement

Job summary

Fook Loi Corporation Sdn Bhd in Inanam Sabah is seeking a Service Advisor to be a key part of our Automotive Trades team. You will greet customers, understand vehicle needs, liaise with technicians, and schedule service appointments.

You will maintain records, update job cards, and support parts and inventory management, while delivering high levels of customer satisfaction through clear communication and timely repairs.

Qualifications

• Experience in a Service Advisor or customer-facing automotive role.
• Strong communication and interpersonal skills to liaise with customers and team members.
• Good technical understanding of vehicle repair and maintenance processes.
• Excellent organizational and time management abilities.
• Proficient in using automotive software and computer systems.

Responsibilities

• Greeting and welcoming customers, understanding their vehicle needs and concerns.
• Liaising with the technical team to diagnose issues, provide repair estimates and timelines.
• Coordinating service schedules and booking appointments.
• Communicating with customers on the status of their vehicle and any additional work required.
• Ensuring a high level of customer satisfaction through excellent service.
• Maintaining detailed records and updating job cards.
• Supporting the parts and inventory management processes.

Skills

Customer service

Communication skills

Vehicle repair knowledge

Time management

Automotive software

Tools

Automotive software systems

Job description

Fook Loi Corporation Sdn Bhd in Inanam Sabah is seeking a Service Advisor to be a key part of our Automotive Trades team. You will greet customers, understand vehicle needs, liaise with technicians, and schedule service appointments.

You will maintain records, update job cards, and support parts and inventory management, while delivering high levels of customer satisfaction through clear communication and timely repairs.