Automotive Customer Service, Thai Speaking

Jobtailor; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jobtailor in Kuala Lumpur, Malaysia is seeking a Customer Support professional to deliver excellent service across multiple channels. You will identify customer needs, research issues, and provide strategic solutions while maintaining high standards of accuracy and empathy.

The role requires strong communication in English and Thai, with the ability to learn multiple systems and work with cross-functional teams to ensure timely issue resolution and customer satisfaction.

Qualifications

• Requires at least a Diploma or higher in any field.
• 2 years of experience preferred, fresh graduates welcome.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses from customer input.
• Excellent verbal and written communication in English and local market language; Thai required.

Responsibilities

• Provide excellent support across relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Clarify confusion and ensure first-contact resolution.
• Follow up with partners and internal teams to close cases per service standards.
• Contribute feedback to tools, resources, and procedures to improve workflows.
• Deliver services per procedures to maximize customer satisfaction.
• Build long-term relationships and go the extra mile for customers.
• Support implementation and continual improvement of the Quality Management System.

Skills

Customer Support Experience

Effective Communication

Time Management

Problem-Solving

Thai Language Proficiency

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Tools

Quality Management System

Multiple Systems

Job description

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services according to procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possess strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Thai language capability is required by the role title/supporting market.

Core Competencies

Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring first-contact resolution. Proficient in time management, communication, and relationship-building to enhance customer satisfaction and workflow.

Highest-signal resume keywords

• Customer Support Experience
• Effective Communication
• Time Management
• Problem-Solving
• Thai Language Proficiency

Hard Skills

• Diploma
• Bachelor's Degree
• Post Graduate Diploma
• Professional Degree
• Master's Degree

Soft Skills

• Strong Communication
• Effective Listening
• Empathy
• Multi-tasking
• Customer Relationship Building

Industry Keywords

• Customer Satisfaction
• First-Contact Resolution
• Service Standards
• Feedback on Procedures
• Support Experience

Tools & Technologies

• Quality Management System
• Multiple Systems