Automation & Process Excellence Analyst II

EPF Malaysia; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

EPF Malaysia is seeking a diligent Business Analyst to support end-to-end process analysis and digital transformation initiatives. You will translate business needs into structured solution specifications that drive efficiency and strategic alignment.

You will validate requirements, monitor progress, coordinate cross-functional teams, facilitate workshops, and support user training to ensure sustainable adoption.

Qualifications

• Bachelor’s Degree in a related field and 2–4 years of business analysis or digital transformation experience.
• Strong knowledge of requirements gathering, process mapping and documentation standards.
• Experience with UAT, change management, user training and implementation support.

Responsibilities

• Gather, analyse and document business requirements, processes and data to support improvement.
• Facilitate requirement gathering sessions and workshops with stakeholders.
• Prepare business requirement documents and functional specifications.
• Analyse operational processes to identify root causes and improvements.
• Support solution design, UAT preparation and validation.
• Coordinate with cross-functional stakeholders and track actions.
• Prepare reports, dashboards and governance artefacts.

Skills

Analytical thinking

Problem solving

Stakeholder management

Team collaboration

Communication skills

Education

Bachelor's degree

Tools

Blue Prism

UiPath

Automation Anywhere

Power Query

Power Platform

Workflow tools

Job description

EPF Malaysia is seeking a diligent Business Analyst to support end-to-end process analysis and digital transformation initiatives. You will translate business needs into structured solution specifications that drive efficiency and strategic alignment.

You will validate requirements, monitor progress, coordinate cross-functional teams, facilitate workshops, and support user training to ensure sustainable adoption.