Automation Engineer

re-zoo-me; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

StarHub is seeking a highly capable Automation Engineer in Malaysia, Petaling Jaya, to own end-to-end automation delivery using UiPath, Workato, and GenAI-powered workflows.

The role focuses on solution design, development, deployment, monitoring, and support within a DevOps delivery model, driving digital transformation, operational efficiency, and enhanced customer experience through automated processes and AI-enabled autonomous workflows.

Qualifications

• 5+ years of experience in automation, integration, or RPA development.
• Strong hands-on UiPath and Workato experience.
• Experience with CI/CD, monitoring, and observability.

Responsibilities

• Gather requirements from business stakeholders, identify automation opportunities, and design scalable, reusable solutions.
• Develop, configure, and deploy workflows using UiPath and Workato.
• Integrate with platforms (CRM, ITSM, Billing, Slack, AI chatbots) to streamline cross-platform processes.
• Apply AI and Agentic AI capabilities (multi-agent orchestration, GenAI-based conversational bots, retrieval-augmented generation) to enable self-service resolution and autonomous troubleshooting.
• Manage the full automation lifecycle: build, test, deploy, monitor, optimize.
• Implement CI/CD pipelines for automation assets with proper version control.
• Proactively monitor automation health, log events, and track KPIs using monitoring tools.
• Detect anomalies, troubleshoot failures, and resolve incidents with observability integrations.
• Continuously refine automations based on analytics, user feedback, and AI learning loops.
• Ensure automations comply with security, compliance, and governance standards.

Skills

UiPath

Workato

Automation orchestration

API integration

Low-code/no-code

Prompt engineering

RAG

Multi-agent systems

CI/CD

Observability

Troubleshooting

Stakeholder management

Job description

Job Description

Position Overview

(This role is based in Malaysia, Petaling Jaya )

We are seeking a highly motivated Automation Engineer with expertise in low-code/no-code platform (Workato), Robotic Process Automation (UiPath), and Agentic AI-driven automation (Workato Genie/UiPath Maestro). The ideal candidate will own end-to-end automation delivery, including solution design, development, deployment, monitoring, and support, following a DevOps delivery model.

This role is key to StarHub’s digital transformation journey, driving operational efficiency and customer experience improvements by automating business processes, integrating enterprise systems, and leveraging next-generation AI-powered autonomous workflows.

Key Responsibilities

Solution Design & Development

• Gather requirements from business stakeholders, identify automation opportunities, and design scalable, reusable solutions.
• Develop, configure, and deploy workflows using UiPath and Workato.
• Integrate with platforms (CRM, ITSM, Billing, Slack, AI chatbots) to streamline cross-platform processes.
• Apply AI and Agentic AI capabilities (multi-agent orchestration, GenAI-based conversational bots, retrieval-augmented generation) to enable self-service resolution and autonomous troubleshooting.

Automation Lifecycle Management (DevOps)

• Manage the full automation lifecycle: build, test, deploy, monitor, optimize.
• Implement CI/CD pipelines for automation assets with proper version control (Bitbucket, Cloudbees).
• Proactively monitor automation health, log events, and track KPIs using Splunk dashboards and alerts.
• Detect anomalies, troubleshoot failures, and resolve incidents with Splunk observability integrations.
• Continuously refine automations based on analytics, user feedback, and AI learning loops.

Governance & Best Practices

• Ensure automations comply with security, compliance, and governance standards.
• Build and maintain a library of reusable automation components.
• Enforce policy and compliance guardrails for AI responses in customer-facing and internal automations.

Qualifications

Required Skills & Experience

• 5+ years of experience in automation, integration, or RPA development
• Core Platforms: Strong hands-on experience with UiPath (RPA) and Workato (iPaaS).
• Automation: Expertise in workflow orchestration, API integration, and low-code/no-code automation.
• AI/Agentic AI: Knowledge of conversational AI, prompt engineering, retrieval-augmented generation (RAG), and autonomous multi-agent frameworks.
• DevOps: Familiarity with CI/CD, monitoring tools, observability, and automation pipelines.
• Problem Solving: Analytical and troubleshooting skills to manage incidents end-to-end.
• Collaboration: Strong stakeholder engagement and communication skills; able to bridge business and technical teams.

Preferred Qualifications

• UiPath certifications (e.g., RPA Developer, Advanced Developer) and Workato Automation Pro certification is a must.
• Exposure to cloud platforms for scalable automation deployment.
• Familiarity with ITIL / Agile / DevOps methodologies.