AU Logistics Ops Specialist — Post-Purchase & Returns

Castlery; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Castlery is hiring a Logistics Operation Specialist to join our AU Logistics Operations team, shaping the post-purchase experience for AU customers. You will manage returns, invoices, and delivery coordination, collaborating with internal teams and logistics partners to resolve issues promptly.

Based in Johor Bahru, you will work on a 12-month contract renewable based on performance, with onsite responsibilities for Sunway Iskandar and remote options for other locations in Malaysia.

Qualifications

• Strong proficiency in English, both written and spoken.
• Experience in logistics, operations, supply chain, or a related field.
• Experience working with external vendors or logistics providers.
• Strong problem-solving and analytical skills to identify gaps and translate insights.
• Experience with process improvement initiatives in operations/logistics/warehouse.
• Experience with invoice validation or reconciliation is a plus.
• Attention to detail managing data, invoices, and records.
• Familiarity with operational systems (WMS/TMS/ERP) is advantageous.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Own and manage returns operations with internal teams and partners to resolve timely.
• Manage and review logistics invoices for accuracy against rates and services.
• Coordinate special delivery arrangements and resolve delivery exceptions with carriers.
• Monitor operational issues and recurring exceptions; identify root causes and improvements.
• Support logistics partner coordination and performance management.
• Analyze operational data to identify gaps, inefficiencies, and opportunities.
• Support continuous improvement projects and other operational tasks.

Skills

English fluency

Logistics experience

Vendor coordination

Data analysis

Process improvement

Invoice validation

Attention to detail

Independent work

Tools

WMS

TMS

ERP

Job description

Castlery is hiring a Logistics Operation Specialist to join our AU Logistics Operations team, shaping the post-purchase experience for AU customers. You will manage returns, invoices, and delivery coordination, collaborating with internal teams and logistics partners to resolve issues promptly.

Based in Johor Bahru, you will work on a 12-month contract renewable based on performance, with onsite responsibilities for Sunway Iskandar and remote options for other locations in Malaysia.