Associate - T&S - Moderation Services 5A

1702 Genpact Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Genpact is seeking an Associate for T&S - Moderation Services in Malaysia. The role focuses on creating, editing, and auditing digital content, coordinating with multiple teams to ensure brand alignment and performance analytics to improve engagement.

Ideal candidates hold Bachelor or Master degrees in Commerce, Economics, Finance, Administration or Analytics, with certifications in CISSP and content marketing, and strong English proficiency. Office-based, rotating shifts in Malaysia.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Responsibilities

• Assist in creating, editing, and updating digital content across websites and other platforms.
• Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives.
• Monitor and analyze content performance metrics to suggest improvements and enhance user engagement.
• Support the scheduling and publishing of content across multiple digital platforms.
• Conduct regular content audits to maintain accuracy, relevancy, and consistency.
• Collaborate with teams to optimize content workflows and processes.
• Provide input and feedback for continuous improvement of content quality and user experience.

Job description

Associate - T&S - Moderation Services

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

• Assist in creating, editing, and updating digital content across websites and other platforms.
• Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives.
• Monitor and analyze content performance metrics to suggest improvements and enhance user engagement.
• Support the scheduling and publishing of content across multiple digital platforms.
• Conduct regular content audits to maintain accuracy, relevancy, and consistency.
• Collaborate with teams to optimize content workflows and processes.
• Provide input and feedback for continuous improvement of content quality and user experience.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Information Systems Security Professional (CISSP) - Workforce Academy Online
• HubSpot Content Marketing Certification - HubSpot Academy

Required Skills

• Data Privacy, Data Protection, Privacy Protection, Trust and Safety
• Language English, English Language Proficiency - Advanced - C1

Additional Information

• Job Location: Malaysia
• Job Type: Regular
• Skill List: T&S - Moderation Services
• Remote Type: Office Work
• Shift: Rotating (Malaysia)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Culture & Growth

We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.