Associate - T&S - Moderation Services 5A

Genpact; Petaling Jaya; On-site; MYR 45,000 - 80,000; Full time

Job summary

Genpact is seeking an Associate - T&S - Moderation Services in Malaysia to create and manage digital content while ensuring brand consistency across platforms. You will work with cross-functional teams to optimize content workflows and monitor performance metrics for continuous improvements.

The role emphasizes data privacy and trust-and-safety responsibilities, with opportunities to grow in an innovation-driven environment and learn from leading AI initiatives.

Qualifications

• Bachelor’s degree in Commerce, Economics or Finance, or Master’s in Business Administration or Analytics.
• Several certifications in information security or marketing content are beneficial.

Responsibilities

• Assist in creating, editing, and updating digital content across websites and other platforms.
• Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives.
• Monitor and analyze content performance metrics to suggest improvements and enhance user engagement.
• Support the scheduling and publishing of content across multiple digital platforms.
• Conduct regular content audits to maintain accuracy, relevancy, and consistency.
• Collaborate with teams to optimize content workflows and processes.
• Provide input and feedback for continuous improvement of content quality and user experience.

Skills

Data Privacy

Data Protection

Privacy Protection

Trust and Safety

Education

Bachelor’s - Commerce

Bachelor’s - Economics

Bachelor’s - Finance

Master’s - Business Administration

Master’s - Business Analytics

Tools

CISSP

HubSpot Content Marketing Certification

Job description

Associate - T&S - Moderation Services

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Assist in creating, editing, and updating digital content across websites and other platforms. Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives. Monitor and analyze content performance metrics to suggest improvements and enhance user engagement. Support the scheduling and publishing of content across multiple digital platforms. Conduct regular content audits to maintain accuracy, relevancy, and consistency. Collaborate with teams to optimize content workflows and processes. Provide input and feedback for continuous improvement of content quality and user experience.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, HubSpot Content Marketing Certification - HubSpot AcademyHubSpot Academy

Required Skills

Data Privacy, Data Protection, Privacy Protection, Trust and Safety

Language

English, English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

T&S - Moderation Services

Remote Type -

Office

Work Shift -

Rotating (Malaysia)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.