Associate Specialist, IT Operations

TNG Digital; Kuala Lumpur; On-site; MYR 46,872 - 72,540; Full time

Benefits offered by this job

Medical coverage

Extra leave

Lifestyle allowance

Long-term rewards

Mobile reimbursement

Broadband reimbursement

Discounts

Wellness perks

Job summary

TNG Digital is seeking an IT Support professional in Kuala Lumpur to provide desktop and endpoint support for Windows and macOS devices, PCs, and mobile hardware.

You will configure new workstations, manage AD accounts, install software, and maintain asset inventories while liaising with security and infrastructure teams to ensure compliance and efficient operations.

Qualifications

• Diploma or Bachelor’s degree in IT, CS, or a related field.
• 1–3 years of desktop or IT support experience.
• Hands-on experience supporting Windows and macOS, including software installations, system preferences, user profiles, and patching.
• Familiarity with Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools.
• Basic scripting knowledge (PowerShell, Batch) to automate common desktop support tasks such as software installation, user management, or log collection.
• Understanding of basic networking, user access permissions, and IT asset management.
• Strong problem-solving and communication skills.
• Willingness to occasionally work after hours or travel for site support.
• Experience with ITSM ticketing tools is a plus.
• Certifications such as CompTIA A+, Microsoft Fundamentals (MS-900), or ITIL Foundation are an added advantage.

Responsibilities

• Provide first- and second-level IT support for desktops, laptops, and mobile devices.
• Perform on-site and remote diagnosis and resolution of hardware and software issues.
• Set up and configure new computers, including asset tagging and security tools.
• Support onboarding/offboarding, including AD account setup and equipment provisioning.
• Install and maintain operating systems, software, and drivers.
• Manage workstation asset inventory and lifecycle tracking.
• Assist in user access reviews and generate status reports.
• Troubleshoot network connectivity issues and escalate as needed.
• Liaise with vendors and third-party support for repairs and escalations.
• Collaborate with IT Security and Infrastructure to ensure security/compliance.
• Document support processes and troubleshooting steps.
• Perform regular system health checks and endpoint compliance.

Skills

Windows OS

macOS

Active Directory

Microsoft 365

PowerShell

Batch scripting

IT asset management

ITIL Foundations

ITSM tools

Education

Diploma / Bachelor’s in IT or CS

Tools

ITSM ticketing tools

Endpoint protection tools

Job description

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life.

Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.

Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You’ll Do:

• Provide first and second-level support for user issues related to desktops, laptops (macbook and windwos), mobile devices (android and ios), printers, and other peripherals.
• Perform on-site and remote diagnosis and resolution of hardware and software issues.
• Set up and configure new computers, including asset tagging, DLP configuration, security tools, and required software installation.
• Support onboarding/offboarding processes including AD user account setup, access assignment, and equipment provisioning.
• Install, test, and maintain operating systems, software applications, and hardware drivers.
• Manage workstation asset inventory and ensure hardware lifecycle tracking.
• Assist in user access reviews and generate regular audit or status reports.
• Troubleshoot network connectivity issues and escalates as necessary.
• Liaise with vendors and third-party support when required for repairs, replacements, or escalations.
• Collaborate with IT Security and Infrastructure teams to ensure compliance with security and operational standards.
• Document support processes, solutions, and common troubleshooting steps for knowledge sharing.
• Perform regular housekeeping and system checks to ensure endpoint compliance and health.

Role Requirements:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in desktop or IT support roles.
• Hands‑on experience supporting both Windows and macOS environments, including software installations, system preferences, user profiles, and patching.
• Familiarity with Microsoft Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools.
• Basic scripting knowledge (e.g., PowerShell, Batch etc) to automate common desktop support tasks such as software installation, user management, or log collection.
• Understanding of basic networking, user access permissions, and IT asset management.
• Good problem‑solving and analytical thinking skills.
• Strong interpersonal and communication skills, with a service‑oriented mindset.
• Ability to work in a fast‑paced environment and handle multiple support requests efficiently.
• Willingness to occasionally work after hours or travel for site support, if required.
• Experience with ITSM ticketing tools is a plus.
• Certification in CompTIA A+, Microsoft Fundamentals (MS‑900), or ITIL Foundation is an added advantage.

What You Get

Work your way

• Medical coverage, with option to include dependants
• Extra leave for family and caregiving needs

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet
• Long‑term rewards for your contributions

Everyday support

• Mobile and broadband reimbursement
• Discounts and wellness perks

What it’s like to work here

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.