Executive / Senior Executive, Major Claims

Allianz Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Allianz Malaysia is looking for a dedicated individual to manage Major/Life claims effectively. In this role, you will be responsible for assessing claims, ensuring all processes meet departmental standards, and enhancing customer experiences.

The ideal candidate will possess strong communication skills and a background in biomedical or related sciences. Commitment to service and attention to detail are essential. The position fosters career growth within a supportive environment.

Qualifications

• 2 years in Life/Major claims is an added advantage.
• Knowledge in medical terms/medical related studies is an added advantage.
• Ability to consume medical information and make decisions.

Responsibilities

• Process and assess Major (Death, CI, TPD, Waiver claim) end to end.
• Identify and flag potential suspected fraud/non-disclosure.
• Draft and send correspondence letters independently.

Skills

Good communication skills in both written and verbal

Inquisitive and passionate

Conscientious and committed to service level

Education

Graduate in biomedical science or any science related studies

Job description

Looking for a career that allows you to take ownership of your work? In your new role, you will process Major/Life claims and ensure that departmental strategic initiatives are continuously met, contributing to the overall achievement of the Company’s mission and business plan. You will provide optimal service to both internal and external customers, ensuring that the moment of truth experience is realized.

Responsibilities

• Process and assess Major (Death, CI, TPD, Waiver claim) end to end.
• Identify and flag potential suspected fraud/non-disclosure while assessing cases.
• Complete the end-to-end task within the Turn Around Time given accurately.
• Liaise with intermediaries in work process.
• Draft and send correspondence letters independently.
• Constantly look for ways to improve the current process.
• Take part in UAT testing, new product set-up.
• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity.

Qualifications

• Good communication skills in both written and verbal.
• Inquisitive and passionate in paying a genuine and just claim.
• Conscientious and committed in ensuring service level is met at all times.
• Graduate in biomedical science or any science related studies is an added advantage.
• 2 years in Life/Major claims is an added advantage.
• Knowledge in medical terms/medical related studies is an added advantage.
• Ability to consume medical information from the given report and to be able to make/stand by the decision made.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.