Associate, Retail Sales Branch Support

AFFIN Group; Tebrau; On-site; MYR 20,000 - 38,000; Full time

Job summary

AFFIN Group is seeking a finance professional to support remisier operations and client services in our Malaysian branches. The role emphasizes accuracy in onboarding, documentation, and handling client inquiries related to accounts, transfers, and constraints.

The ideal candidate holds a Diploma or Bachelor's in finance or related field, with at least 2 years in financial services, strong communication, and analytical skills to contribute to team growth and profitability.

Qualifications

• Excellent communication (verbal and written) and negotiation skills.
• Strong presentation and interpersonal skills.
• Solid analytical capabilities and ability to manage people.

Responsibilities

• Report to RBH/ESH and complete duties on time.
• Assist RBH/ESH in daily branch operations.
• Verify and finalize new account openings and onboarding documentation.
• Respond to remisier/clients’ requests to check account status and correspondence.
• Coordinate AMLA client detail updates and BO/UBO requests.
• Liaise with HQ Branch Support for new/renewal remisier activities and licences.
• Coordinate ID resets and suspensions with relevant departments.
• Manage TOT and deceased client cases with Bursa Malaysia.
• Oversee branch invoices, service requests, and branch maintenance issues.

Skills

Communication

Negotiation

Presentation

Analytical skills

People management

Critical thinking

Education

Diploma/Bachelor’s in finance or related

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB SUMMARY

Aspiring and results-driven finance professional with a solid academic foundation in finance and a keen interest in equity markets. Leverage in analytical skills, market knowledge, and passion for client relations to contribute to the success of the team.

Eager to apply theoretical understanding gained through learning & developing academic studies and practical insights acquired through internships to deliver exceptional service and contribute to the growth and profitability of the organization. Committed to continuous learning and development in the dynamic field of financial markets

JOB RESPONSIBILITIES

Remisier & Client Support

• Report to RBH/ESH and to complete all duty and assignment on time.
• To assist RBH/ESH on their daily branch operational.
• Check and ensure completeness of new account opening include documentation before submitting to onboarding Team. Follow up with the operation on all Dealer representatives’ issue that need to address such as an account opening matter.
• Handling remisier/clients request to check any status of the account although remisier have access to the BTX to check monies in trust, purchases & selling contract and client outstanding /position.
• Handle CDR/clients(verified by staff) request to check o/s balance, CDS transfer request, nominees accounts detail, dividend payment, corporate exercises, proxy form request, and others
• Coordinate AMLA request to update client details include documentation for BO/UBO request.
• Coordinate with HQ Branch Support for New/Renewal/remisier assistant/Marketing representative/futures licences. Check & follow up for documentation.
• Coordinate with respective department for any ID reset/suspension request.
• Manage the processing of TOT (transfer on death) and deceased client cases, including documentation and liaison with Bursa Malaysia.
• Branch Support Handle branch invoices, all services request, maintain & manage logbook for server/UPS room.Submit monthly/services request bills i.e IT services requests/ Fire extinguisher services/branch license renewal include local government office for recommendation and approval.Manage CDR room rental/car parking/phone bills with PLD and finance department.Report for any maintenance request such as Light/chair/table and other reported issues.Oversee branch client servicing and relationship management.

JOB REQUIREMENTS

A Diploma/ Bachelor’s degree in finance/banking or any relevant industry

Preferably 2 years of relevant work experience in financial services

Strong experience in financial markets and financial products.

Excellent communication (both verbal and written), presentation, and negotiation skills.

Ability to perform under pressure in dynamic fast-paced environment.

Possess good analytical skills and people management skills

Able to do critical thinking