Associate, Retail Sales Branch Support

Affin Hwang Investment Bank; Johor Bahru; On-site; MYR 42,000 - 64,000; Full time

Job summary

AFFIN Hwang Investment Bank in Malaysia is seeking an aspiring and results-driven finance professional to support remisier and client services, contributing to branch operations and client onboarding.

You will assist with daily tasks, verify new account documentation, and coordinate with AMLA, IT, and branch staff to resolve issues, while maintaining strong client relations across the branch network.

Qualifications

• Diploma or Bachelor's degree in finance/banking or related field.
• Preferably 2 years of relevant experience in financial services.
• Strong knowledge of financial markets and products.
• Excellent communication, presentation, and negotiation skills.
• Ability to perform under pressure in a fast-paced environment.
• Analytical mindset and people-management abilities.

Responsibilities

• Support remisier and client operations; assist with daily branch tasks.
• Assist with new account opening documentation and onboarding.
• Coordinate with branches for ID resets, AMLA requests, and account issues.
• Handle client inquiries about account status, transfers, and settlements.
• Oversee branch servicing and relationship management.

Skills

Communication

Analytical skills

Negotiation skills

Presentation skills

People management

Education

Diploma/Bachelor's degree in finance/banking

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB SUMMARY

Aspiring and results-driven finance professional with a solid academic foundation in finance and a keen interest in equity markets. Leverage in analytical skills, market knowledge, and passion for client relations to contribute to the success of the team. Eager to apply theoretical understanding gained through learning & developing academic studies and practical insights acquired through internships to deliver exceptional service and contribute to the growth and profitability of the organization. Committed to continuous learning and development in the dynamic field of financial markets.

JOB RESPONSIBILITIES

Remisier & Client Support Report to RBH/ESH and to complete all duty and assignment on time. To assist RBH/ESH on their daily branch operational. Check and ensure completeness of new account opening include documentation before submitting to onboarding Team. Follow up with the operation on all Dealer representatives’ issue that need to address such as an account opening matter. Handling remisier/clients request to check any status of the account although remisier have access to the BTX to check monies in trust, purchases & selling contract and client outstanding /position. Handle CDR/clients(verified by staff) request to check o/s balance, CDS transfer request, nominees accounts detail, dividend payment, corporate exercises, proxy form request, and others Coordinate AMLA request to update client details include documentation for BO/UBO request. Coordinate with HQ Branch Support for New/Renewal/remisier assistant/Marketing representative/futures licences. Check & follow up for documentation. Coordinate with respective department for any ID reset/suspension request. Manage the processing of TOT (transfer on death) and deceased client cases, including documentation and liaison with Bursa Malaysia. Branch Support Handle branch invoices, all services request, maintain & manage logbook for server/UPS room.Submit monthly/services request bills i.e IT services requests/ Fire extinguisher services/branch license renewal include local government office for recommendation and approval.Manage CDR room rental/car parking/phone bills with PLD and finance department.Report for any maintenance request such as Light/chair/table and other reported issues.Oversee branch client servicing and relationship management.

JOB REQUIREMENTS

• A Diploma/ Bachelor’s degree in finance/banking or any relevant industry
• Preferably 2 years of relevant work experience in financial services
• Strong experience in financial markets and financial products.
• Excellent communication (both verbal and written), presentation, and negotiation skills.
• Ability to perform under pressure in dynamic fast-paced environment.
• Possess good analytical skills and people management skills Able to do critical thinking

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

Always About You

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.