Associate, Operations Reporting

Concentrix Experts Colombia S.A.S.; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Kuala Lumpur, Malaysia is seeking an Associate, Operations Reporting to manage daily report production, trend analysis, and client inquiries.

The role involves building and enhancing reports, collaborating with project managers and business leaders to meet reporting needs. The ideal candidate holds a Bachelor's degree with 2–4 years of experience, knowledge of Oracle/SQL, and strong communication skills, with proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in related field; 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Ability to multi-task, prioritize, and meet timelines on deliverables.
• Strong communication skills and proficiency in Microsoft Office.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail and professionalism.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Strong communication

Microsoft Office

Self-starter

Professionalism

Attention to detail

Education

Bachelor's degree in related field

Tools

SQL

Oracle

Job description

Job Title: Associate, Operations Reporting

Job Description

The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop relationships.

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

MYS Kuala Lumpur Nu Tower 2

Time Type

Full time2026-10-31