Operations Reporting Associate — Data Insights & Reporting

Concentrix Experts Colombia S.A.S.; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Kuala Lumpur, Malaysia is seeking an Associate, Operations Reporting to manage daily report production, trend analysis, and client inquiries.

The role involves building and enhancing reports, collaborating with project managers and business leaders to meet reporting needs. The ideal candidate holds a Bachelor's degree with 2–4 years of experience, knowledge of Oracle/SQL, and strong communication skills, with proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in related field; 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Ability to multi-task, prioritize, and meet timelines on deliverables.
• Strong communication skills and proficiency in Microsoft Office.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail and professionalism.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Strong communication

Microsoft Office

Self-starter

Professionalism

Attention to detail

Education

Bachelor's degree in related field

Tools

SQL

Oracle

Job description

Concentrix Experts Colombia S.A.S. in Kuala Lumpur, Malaysia is seeking an Associate, Operations Reporting to manage daily report production, trend analysis, and client inquiries.

The role involves building and enhancing reports, collaborating with project managers and business leaders to meet reporting needs. The ideal candidate holds a Bachelor's degree with 2–4 years of experience, knowledge of Oracle/SQL, and strong communication skills, with proficiency in Microsoft Office.