Associate, Merchant Success

Klook; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Klook in Kuala Lumpur seeks an Associate, Operations to ensure accurate product mapping and high-quality partner data. You will support daily partner operations, onboarding, setup, and cross-functional collaboration to enable smooth campaigns and commercial activities.

The role emphasizes attention to detail, coordination, and the ability to work in a fast-paced travel/tech environment across hotels, merchants, and supply partners.

Qualifications

• Diploma or Bachelor’s degree in any discipline.
• Minimum 1 year of experience in operations, product/content operations, hospitality, e-commerce, or related fields.
• Strong attention to detail and structured thinking.

Responsibilities

• Maintain and update hotel/product mapping, including room mapping and product configuration.
• Ensure accuracy and consistency of product data across systems to prevent booking or customer issues.
• Identify mapping discrepancies and resolve them in coordination with internal teams and external partners.
• Conduct regular audits of product mapping and content to ensure data quality standards are met.
• Troubleshoot mapping-related issues and ensure timely corrections.
• Support daily operational requests from hotel, merchant, and supply partners.
• Assist with onboarding, setup, and maintenance of partner information in internal systems.
• Coordinate with cross-functional teams to resolve operational issues efficiently.
• Provide operational support to Business Development and Partner teams for partner setup, updates, and campaign execution.
• Assist in resolving partner-related operational issues that impact commercial activities.

Skills

Attention to detail

Structured thinking

Coordination

Communication

Fast-paced

Education

Diploma or Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Job description

We are looking for a detail-oriented Associate, Operations to support partner operations across hotels, merchants, and supply partners. This role sits within the Operations team and is responsible for ensuring accurate product mapping and high-quality partner data, while also supporting day-to-day operational and business needs.

What You"ll Do:

Product Mapping & Data Quality (Core Focus)

• Maintain and update hotel/product mapping, including room mapping and product configuration.
• Ensure accuracy and consistency of product data across systems to prevent booking or customer issues.
• Identify mapping discrepancies and resolve them in coordination with internal teams and external partners.
• Conduct regular audits of product mapping and content to ensure data quality standards are met.
• Troubleshoot mapping-related issues and ensure timely corrections.

Partner Operations Support

• Support daily operational requests from hotel, merchant, and supply partners.
• Assist with onboarding, setup, and maintenance of partner information in internal systems.
• Coordinate with cross-functional teams to resolve operational issues efficiently.

Business / Sales Operations Support

• Provide operational support to Business Development and Partner teams for partner setup, updates, and campaign execution.
• Assist in resolving partner-related operational issues that impact commercial activities.

What You"ll Need:

• Diploma or Bachelor’s degree in any discipline.
• Minimum 1 year of experience in operations, product/content operations, hospitality, e-commerce, or related fields.
• Strong attention to detail and structured thinking.
• Proficient in Microsoft Excel or Google Sheets.
• Comfortable working with repetitive, detail-heavy tasks.
• Strong coordination and communication skills.
• Able to work in a fast-paced environment.

What We Offer

• Opportunity to work in a regional operations team within the travel industry.
• Exposure to partner operations, product quality, and cross-functional business support.
• Career development opportunities within operations and broader business functions.