Associate, MCR Engineer

ASTRO Holdings Behad; Kuala Lumpur; On-site; MYR 78,120 - 122,760; Full time

Job summary

Astro Malaysia is seeking an Associate, MCR Engineer to monitor and maintain broadcast quality from the Master Control Room for DTH, Broadband and New Media platforms.

The role requires a Bachelor's degree in electronics/communications engineering or related fields, strong communication skills in English and Bahasa Malaysia, and proficiency with Visio/AutoCAD and MS Office. The position is on-site with 12-hour shift rotation and involves coordinating complex events and incident response.

Qualifications

• Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
• Ability to understand and generate technical drawings, e.g. Visio, AutoCAD.
• Knowledge in database applications, e.g. Microsoft Access.
• Effective oral/written communication skills: English and Bahasa Malaysia.
• Computer literate: MS. Office applications.
• Capable of working independently and a good team player.
• Good problem solving/decision making skills.
• Willing to work on 12 Hours shift rotation.

Responsibilities

• Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room.
• Ensure detailed monitoring with checklists including subtitle, audio, and video checking.
• Coordinate High Priority Live Event detailed monitoring.
• Escalate issues to relevant recipient per SOP.
• Perform Network monitoring, fault resolution, technical support and attend to trouble tickets.
• Proactive monitoring on content and system/network performance to ensure specs.
• Monitor Astro Interactive Application functionality (Astro Portal, CH200, Astro First for NJOI and DTH).
• Check Red Button services functionality.
• Attend to Trouble Tickets and close within SLA/KPI.
• Identify 1st level recovery to maintain On Air Availability 99.98%.
• Coordinate with Project/Engineering on maintenance/upgrade impacts.
• Prepare shift and weekly operations reports.

Skills

Effective communication (English/Bah"a

MS Office proficiency

Teamwork

Problem solving

Education

Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields

Tools

Visio

AutoCAD

Microsoft Access

Job description

## Associate, MCR EngineerApplylocations: All Asia Broadcast Centretime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR09481**WHY JOIN US?*** We practice a vibrant & energetic office culture.* We provide opportunities for career advancement within the company.* Good performance is always rewarded accordingly.“*It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.*”**JOB RESPONSIBILITIES:****WHAT YOU WILL DO:*** Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly:* Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.* Coordination of High Priority Live Event detailed monitoring.* Ensuring escalation of issues to relevant recipient as per SOP.* Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.* Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications* Monitor Astro Interactive Application functionality:* Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.* Carry out functionality checks on Red Button services.* Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.* Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.* Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.* Prepare shift and weekly operations reports.**REQUIREMENTS:****WHO YOU ARE:*** Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.* Ability to understand and generate technical drawings, e.g. Visio, AutoCAD* Knowledge in database applications, e.g. Microsoft Access* Effective oral/written communication skills: English and Bahasa Malaysia* Computer literate: MS. Office applications* Capable of working independently and a good team player* Good problem solving/decision making skills* Willing to work on 12 Hours shift rotation