Associate Manager - Key Account Management (Apparel Category)

zalora; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

ZALORA in Kuala Lumpur seeks a seasoned Global Accounts Leader to drive marketplace growth through data‑driven analysis and strategic initiatives. You will lead a team of Account Managers, build strong relationships with key brands, and set targets and promotions to achieve sales goals.

You will monitor category health by focusing on brand mix, assortment, and pricing, coordinate cross‑functional teams to resolve issues, and advise on actions that boost performance across Southeast Asia.

Qualifications

• Minimum 4–5 years of relevant working experience in e‑commerce or a related field.
• Bachelor’s degree in Business, Fashion, Finance, or related field.
• Prior people management or leadership experience preferred.
• Strong English communication and business acumen.
• Strong understanding of fashion industry and SEA markets.

Responsibilities

• Drive category growth through market analysis, opportunity identification, and commercial initiatives.
• Lead a team of Account Managers to build and strengthen relationships with key accounts through joint business planning, target setting, and promotions.
• Ensure marketplace health focusing on brand/seller mix, assortment, pricing, and overall performance.
• Monitor inventory, campaigns, and plans to maximize sales opportunities across peaks and campaigns.
• Prepare and manage daily, weekly, and monthly business reports for senior management.
• Use data and insights to recommend actions and pilot new initiatives.
• Work cross‑functionally to resolve operational and commercial issues and support growth.

Skills

Analytical skills

Communication

Leadership

Time management

Relationship management

Data‑driven decision making

Education

Bachelor’s degree

Job description

Responsibilities:

• Drive category growth through market analysis, opportunity identification, and well-executed commercial initiatives.
• Lead a team of Account Managers to build and strengthen relationships with key accounts through joint business planning, target setting, and promotional activities to achieve sales goals.
• Ensure strong marketplace health by focusing on key fundamentals such as brand/seller mix, assortment, pricing, and overall commercial performance.
• Monitor inventory, deliveries, campaign execution, and commercial plans to ensure timely product availability and maximize sales opportunities across seasonal peaks and mega campaigns.
• Prepare and manage daily, weekly, and monthly business reports to improve visibility of category and brand performance for senior management.
• Use data, market insights, and performance trends to recommend business actions, support decision‑making, and pilot new initiatives.
• Work cross‑functionally with internal stakeholders to resolve operational and commercial issues, and to support category growth.

Requirements :

• Minimum 4–5 years of relevant working experience, preferably in e‑commerce or a related industry; experience in business development, sales, or account management is preferred.
• Bachelor’s degree in Business, Fashion, Finance, or a related field.
• Prior people management or leadership experience is preferred.
• Strong understanding of the fashion industry, with working knowledge of Southeast Asian markets.
• Strong analytical skills and business acumen, with the ability to translate insights into actionable business plans.
• Strong command of English, with the ability to read, write, speak, and communicate effectively.
• Excellent problem‑solving, communication, relationship management, and time management skills.
• Results‑driven, highly organized, and able to prioritize effectively while executing with strong attention to detail.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash‑on‑delivery, ZALORA is the online shopping destination with endless fashion possibilities.