Associate Manager, Client Services

Infosys Finacle; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Infosys Finacle in Malaysia seeks an experienced sales leader to acquire and expand banking software business across SE Asia and beyond. You will focus on banks and financial institutions evaluating modernization across Finacle core banking, digital banking, lending, payments, cloud/SaaS modernization, APIs, and ecosystem-led banking transformation.

You will build a robust pipeline, map stakeholders, and partner with pre-sales, product, and consulting teams to shape strategies, proposals, and

Qualifications

• Enterprise sales experience in banking software, financial technology platforms, core banking, digital banking, lending, payments, or banking transformation software.
• Experience selling to banks or regulated financial institutions with multi-stakeholder, long-cycle deals.
• Strong understanding of banking transformation themes: core modernization, digital onboarding, API/open banking, cloud migration, data/AI-led banking.

Responsibilities

• Build and progress qualified pipeline across banks and financial institutions for Finacle-led banking transformation opportunities.
• Sell enterprise banking platforms and transformation propositions across core banking, digital banking, lending, payments, API banking, cloud/SaaS modernization, and composable banking.
• Map accounts and stakeholders across business, technology, operations, transformation, digital, payments, and procurement teams.
• Partner with pre-sales, product, consulting, implementation, alliances, and leadership teams to shape account strategy and proposals.
• Maintain disciplined CRM hygiene: account plans, opportunity stage, next actions, customer map, competitor intelligence, partner influence, and forecast assumptions.
• Build local market intelligence on banking-platform modernization and regulatory modernization themes.
• Support partner-led motions with SIs, cloud partners, consulting partners, and ecosystem partners for banking transformations.
• Travel within the assigned country and SEANA as required for meetings, workshops, and executive engagement.

Skills

Banking software sales

Enterprise sales

Stakeholder management

Digital banking platforms

Open banking / APIs

Cloud/SaaS modernization

SE Asia banking network

Job description

The role is responsible for acquiring, developing, and expanding banking-software business for Finacle across the assigned SEANA market, focusing on banks and financial institutions evaluating modernization across Finacle core banking, digital banking, lending, payments, cloud/SaaS modernization, APIs, and ecosystem-led banking transformation. Finacle powers mission-critical banking operations for financial institutions across more than 100 countries, supporting over a billion end customers and 1.7 billion accounts worldwide. This role is focused on driving strategic banking transformation programs and selling enterprise-scale banking platforms, engaging with senior banking executives on business-critical modernization initiatives

Responsibilities

• Build and progress qualified pipeline across banks, digital banks, fintech-led banking businesses, and financial institutions for Finacle-led banking transformation opportunities.
• Sell enterprise banking platforms and transformation propositions across core banking, digital banking, lending, payments, open/API banking, cloud/SaaS modernization, and composable banking.
• Map accounts and stakeholders across business, technology, operations, transformation, digital, payments, and procurement teams.
• Partner with pre-sales, product, consulting, implementation, alliances, and leadership teams to shape account strategy, demos, proposals, RFP responses, pricing inputs, and negotiation plans.
• Maintain disciplined CRM hygiene: account plans, opportunity stage, next actions, customer map, competitor intelligence, partner influence, and forecast assumptions.
• Build local market intelligence on banking-platform modernization, regulatory modernization themes, digital-bank launches, payments modernization, and competitor movements.
• Support partner-led motions with SIs, cloud partners, consulting partners, and ecosystem partners where they influence banking transformation decisions.
• Travel within the assigned country and SEANA as required for customer meetings, workshops, industry events, partner alignment, and executive engagement.

Must-have qualifications

• Enterprise sales / business development experience in banking software, financial technology platforms, core banking, digital banking, lending, payments, transaction banking, or banking transformation software.
• Demonstrated ability to sell to banks or regulated financial institutions, preferably involving multi-stakeholder deals and long-cycle enterprise pursuits.
• Strong understanding of banking transformation themes: core modernization, digital onboarding, account/deposit/lending journeys, payments modernization, API/open banking, cloud migration, data/AI-led banking, and composable architecture.
• Ability to engage senior banking stakeholders and translate product capability into business value, operating-model impact, risk reduction, speed-to-market, and customer-experience outcomes.
• Strong written and spoken English; local country language capability is a strong advantage for customer access.
• Willingness to travel for customer meetings, partner meetings, industry forums, and pipeline-building activities.
• Quick joiners preferred — prioritize candidates who are immediately available, on short notice, actively exiting, or coming from completed/ending assignments.

Preferred experience

• Prior sales / BD experience with banking-platform vendors such as Temenos, Finastra, Oracle FLEXCUBE, Mambu, Backbase, Silverlake Axis, FIS, Fiserv, Thought Machine, Intellect Design Arena, Nucleus Software, ACI Worldwide, or BPC SmartVista.
• Experience selling at least one of: core banking, digital banking platform, lending platform, payments hub/switch, card issuing/acquiring, transaction banking, or banking cloud/SaaS.
• Experience with RFP-led bank deals, large account mapping, partner-led pursuits, SI/cloud alliances, and regional banking relationships.
• Existing network across banks, digital banks, financial institutions, payments companies, fintechs, or bank technology transformation leaders in the target country.