Advisor II, Sales-English

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking Advisor II, Sales-English to handle inbound and outbound calls and online inquiries, selling products and services and processing customer orders.

You will maintain product knowledge, meet sales targets and KPIs, greet customers professionally, listen to needs, and provide clear information and assistance to ensure customer satisfaction.

A reliable, customer-focused communicator with a willingness to adapt to shift work is essential.

Qualifications

• High school diploma with six months of sales experience preferred.
• Demonstrated sales technique and product knowledge preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.

Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each and every call.
• Use probing techniques to determine customer needs and offer appropriate products or services.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers in a courteous, friendly, and professional manner.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements and provide resolution using available tools.
• Prepare complete and accurate work including account notation as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Answer billing questions by discussing components of customer accounts.

Skills

Strong communication

Negotiation skills

Customer service orientation

Written and verbal communication

Multi-tasking

Education

High school diploma

Job description

Job Title: Advisor II, Sales-English

The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Ability to learn and think conceptually
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Role has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

Philippines

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

India

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10

Time Type

Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.