Advisor II, B2B Sales

Concentrix; Kuala Lumpur; On-site; MYR 38,000 - 62,000; Full time

Job summary

Concentrix in Malaysia is seeking an Advisor II for B2B Sales based at KL Sentral. The role involves handling inbound and outbound calls, processing orders, and selling client products and services while delivering basic customer service support.

You will work to achieve sales targets, use probing to identify customer needs, maintain knowledge of products and promotions, and ensure service meets KPIs. English proficiency is required for this full-time position.

Responsibilities

• Sell products and services and process customer orders.
• Provide and receive information; basic customer service support.
• Achieve sales targets and maximise opportunities on every call.
• Use probing techniques to identify customer needs and offer suitable products.
• Maintain knowledge of products, pricing, promotions and procedures.
• Ensure service meets sales goals and KPIs.
• Greet customers professionally and build rapport.
• Listen to customer needs; demonstrate empathy.
• Clarify requirements; document accounts as required.
• Contribute to activities to improve satisfaction and sales performance.
• Answer billing questions by explaining account components.

Job description

Job Title: Advisor II, B2B Sales Job Description The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Achieving specific sales targets and maximizing sale opportunities on each and every call Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, and procedures Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and sales performance Answer billing questions by talking through components of customer accounts

Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: English (Required) Time Type: Full time2026-12-04

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.