Associate Director, Tax Services, Custody

CACEIS Malaysia; Putrajaya; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Education support

Dental coverage

Sports facilities

Parking allowance

Shift allowance

Optical benefits

Job summary

CACEIS Malaysia, a core asset servicing hub in IOI City, Putrajaya, seeks an Associate Director for Tax Operations in Custody. You will build and lead the Tax Services department, ensuring smooth multi-market operations and adherence to global standards in a follow-the-sun service model.

Role requires 8+ years in asset servicing tax operations, strong leadership, and excellent English for cross-border collaboration with European stakeholders. Working hours are 9am–6pm MYT, based in Malaysia.

Qualifications

• Minimum 8 years of management experience in Asset Servicing with Tax operations.
• Experience leading a team of 8+ and grooming junior staff.
• Strong understanding of Tax operations in key markets in Europe and the Americas.
• Excellent command of English with ability to coordinate with European stakeholders.

Responsibilities

• Review and submit relevant tax documents and forms to agents to ensure clients’ tax status is up to date.
• Engage with tax authorities and ensure client compliance with guidelines.
• Design and maintain frameworks for tracking tax processes and identify optimization opportunities.
• Deliver services aligned with business goals and measure performance with data-driven decisions.
• Lead and develop a high-performing team with regular reviews and business continuity planning.

Skills

People management

Tax operations

European & Americas markets

English communication

Job description

Associate Director, Tax Services, Custody

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As Associate Director in Custody – Tax Operations, you are responsible to build and lead our Tax Services department to ensure its smooth operations across multiple markets to deliver upon CACEIS’ strategy for a global follow the sun philosophy in delivering best in class service to our clients.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

To ensure review and submit relevant tax documents and forms to our agents to ensure clients’ tax status are up to date and in adherence to market requirements

To connect with the relevant tax authorities and adhere to the relevant tax guidelines and rules thereby always ensuring our clients’ full compliance to the requirements.

Design, implement and maintain frameworks for tracking and control of the processes surrounding the tax operations space and identify opportunities to optimize the operating model.

Ensures well delivery of services in line with business objectives that aligned with key metrics and organisational goals leveraging operational data in driving business decisions and team performance.

To engage and support our clients on relevant queries on tax matters and engage with relevant stakeholders such as account managers, client service teams and adjacent operations teams where required in a timely manner.

Build ahigh-performanceteam by hiring,trainingand developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.

Working alongside peers from other locations of Global Custody, to actively contribute in ideas and influence stakeholders in shaping the strategic priorities of the global function surrounding operating model, frameworks of control and governance, and product enhancement roadmap.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance

What do you need to succeed?

Must-have

Minimum 8 years of management experience working in Asset Servicing industry pertaining to Tax operations.

Extensive experience in leading a team of 8 or more, or record of grooming multiple junior staff in their careers.

Strong understanding in Tax operations of key markets in Europe and the Americas.

Demonstrate strong accountability in the actions & deliverables of the team.

Strong comprehension in understanding an issue and problem-solving skills.

Excellent command in English – ability to speak, write, converse with European stakeholders (both native and non-native English) with clear and concise communication to coordinate event between stakeholders.

Strong sense of urgency in dealing with every issue.

Strong understanding of escalation and adherence to controls.

Results-oriented mindset while maintaining empathetic leadership.

Nice-to-have

Experience in Custody operations not limited to Corporate Actions, Settlements, payments and cash management.

Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members.

Demonstrated strong business & commercial acumen.

Demonstrated strong critical thinking and decision making.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

A world-class training program in financial services

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Allowance, Shift Allowance, Optical Benefi

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What can I earn as an Associate Director