Associate Director, Storage and Backup Management

AIA Shared Services; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

AIA Shared Services is seeking an experienced Storage & Backup Management leader in Kuala Lumpur. You will design and oversee on-prem storage, backup, and disaster recovery strategies, guiding a team to ensure high availability and data protection across regional units.

The role requires 10+ years in storage/backup with at least 5 years in management, plus a IT degree. You will collaborate with IT, security, and legal teams to optimise performance and cost while aligning with business priorities.

Qualifications

• 10+ years of relevant experience with at least 5 years in a managerial position with regional coverage
• Hands-on experience with storage and backup components
• Bachelor's degree in Information Technology or related discipline

Responsibilities

• Strategic planning and leadership for on-prem storage infrastructure and backup solutions
• Oversee deployment, maintenance, and performance of storage systems (SAN/NAS) and backup tooling
• Lead vendor relationships and evaluate new storage/backup technologies
• Design and implement robust disaster recovery and data protection strategies
• Monitor performance, utilisation, and incidents; report to senior management
• Manage budgets and resources for storage and backup initiatives

Skills

Strategic Planning

Leadership

Vendor Management

Technical Expertise

Education

Bachelor's degree in Information Technology

Tools

IBM TSM

VTL

DSI

Job description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to technology knowledge

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles and Responsibilities

Strategic Planning and Leadership: Develop and implement strategic roadmap for on-premises storage infrastructure & data backup solution, ensuring alignment with organizational goals. Recommend storage and data backup technologies and solutions from leading vendors to meet business needs. Oversee the design, deployment, and maintenance of storage systems and backup solutions to optimize performance and reliability. Lead a team of storage and backup specialists, providing guidance, mentorship, and performance evaluations to ensure high levels of productivity and professional growth. undefined

undefined Storage Infrastructure Management:

Ensure the team to perform the deployment, configuration, and maintenance of on-premises storage systems, including SAN, NAS, and hybrid solutions without any issues.Ensure optimal performance, availability, and capacity of storage infrastructure.Ensure the team to manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.Management responsible for the overall storage technology and services delivery to all business units.

Backup Infrastructure Management:

Ensure the team to perform day-to-day operations of data backup services in a timely manner and accurate backups across the organization.Technical lead on backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutionsManagement responsible for the overall data backup solution and services delivery to all business units

Vendor and Technology Expertise:

Evaluate and manage relationships with external vendors for storage and backup services, ensuring optimal service delivery.Stay updated on the latest advancements in technologies and evaluate their applicability to the organization.

Disaster Recovery and Data Protection:

Design and implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.Ensure compliance with data protection regulations and industry best practices.Ensure the team conducts regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization:

Oversee system performance, identify bottlenecks, and implement optimization strategies.Present reports on utilization, performance, and incidents to senior management.

Security and Compliance:

Work closely with cross-functional teams, including IT, legal, and compliance, to ensure effective data management and support for business operations.

Budget & Resource Management:

Prepare and manage budgets for storage and backup management initatives, ensuring cost-effectiveness and resource optimization.

Minimum Job Requirements

Relevant Experience:

• 10+ years of relevant experience in which at least 5 years in managerial position with regional coverage.
• Hands on experience on position related technical components. OR
• An equivalent combination of qualifications and relevant experience.

Education:

Bachelor's degree holder of unviersity on Information Technology or related discipline

Technical Skills:

Deep knowledge of storage technology and data backup solutions Familiarity with storage and backup management tools and software Strong understanding of data protection, backup, and disaster recovery solutions. Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus

Build a career with us as we help our customers and the community live healthier, longer, better lives.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.