Senior Manager, Storage and Backup Management

AIA Shared Services; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AIA Shared Services is seeking an experienced Storage Infrastructure Manager to lead on-prem storage, data backup, and disaster recovery initiatives. You will drive strategic planning, oversee SAN/NAS and hybrid storage solutions, and manage vendor relationships to ensure high availability and data protection across the organization.

Responsibilities include overseeing backup operations, DR testing, cost management, and collaboration with security teams to enforce compliance.

Qualifications

• Bachelor's degree in Information Technology or related discipline.
• 7+ years of relevant storage/backup experience, with managerial exposure.
• Experience with on-prem storage, backup, DR, and related tooling.

Responsibilities

• Strategic roadmap development for on-prem storage & data backup.
• Oversee deployment, configuration, and maintenance of storage systems (SAN/NAS/hybrid).
• Oversee day-to-day data backup operations (IBM TSM, VTL, DSI).
• Design and implement backup, DR and data protection solutions.
• Monitor performance, optimize utilization, and manage incidents.
• Manage budget and allocate resources for projects.
• Collaborate with security to ensure compliance with policies.

Skills

Storage technology

Data backup tools

Data protection & DR

Hybrid cloud storage

Vendor management

Education

Bachelor's degree in Information Technology

Tools

IBM TSM

VTL

DSI

IBM FlashSystem

EMC PowerMax/PowerStore

Pure Storage FlashArray

NetApp AFF

Job description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles and Responsibilities

Strategic Planning and Leadership

Assist to develop and implement strategic roadmap for on-premises storage infrastructure & data backup solution, ensuring alignment with organizational goals. Evaluate and recommend storage and data backup technologies and solutions from leading vendors to meet business needs. Lead a team in designing and implementing scalable, high-performance technology solutions.

Storage Infrastructure Management

Oversee the deployment, configuration, and maintenance of on-premises storage systems, including SAN, NAS, and hybrid solutions. Ensure optimal performance, availability, and capacity of storage infrastructure. Ensure the team to manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.

Backup Infrastructure Management

Oversee the day-to-day operations of data backup services, ensuring timely and accurate backups across the organization. Oversee backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions Vendor and Technology Expertise: Serve as the subject matter expert for enterprise storage platforms such as IBM FlashSystem, EMC PowerMax/PowerStore, Pure Storage FlashArray, and NetApp AFF systems and enterprise data backup solutions such as IBM TSM / VTL, DSI. Manage relationships with vendors, negotiate contracts, and oversee procurement of hardware and software. Stay updated on the latest advancements in technologies and evaluate their applicability to the organization.

Disaster Recovery and Data Protection

Design and implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems. Ensure compliance with data protection regulations and industry best practices. Ensure the team conducts regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization

Oversee system performance, identify bottlenecks, and implement optimization strategies. Review reports on utilization, performance, and incidents which are prepared by the team Security and Compliance: Collaborate with security team to ensure systems are secure and compliant with organizational policies and regulatory requirements. Ensure access controls, encryption, and other security measures to protect sensitive data is implemented.

Budget & Resource Management

Manage related budget. Allocate resources effectively to meet project deadline and organizational goals.

Minimum Job Requirements

Relevant Experience

• 7+ years of relevant experience, at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.
• An equivalent combination of qualifications and relevant experience.

Education

Bachelor’s degree holder of unviersity on Information Technology or related discipline

Technical Skills

• Deep knowledge of storage technology and data backup solutions
• Familiarity with storage and backup management tools and software
• Strong understanding of data protection, backup, and disaster recovery solutions
• Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus

Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like. View our AIA LinkedIn page Bring your difference to AIA