Associate Director, Customer Technology Advisor - AI Expert

Kyndryl; Shah Alam; On-site; MYR 180,000 - 320,000; Full time

Job summary

Kyndryl is seeking an Associate Director, Customer Technology Advisor - AI Expert to guide enterprise clients in translating business challenges into transformative AI, data, and digital solutions. You will collaborate with senior leaders to shape solutions and deliver strategic technology recommendations across strategy, design, and implementation planning.

You will lead executive workshops, advise on governance and modern data architectures, and drive AI adoption while mentoring architects and

Qualifications

• Extensive experience in AI, data analytics, cloud, digital transformation, or technology consulting.
• Experience engaging with executive stakeholders and influencing strategic decisions.
• Ability to design and position enterprise technology solutions in complex environments.

Responsibilities

• Serve as trusted advisor to CIOs/CTOs/CDOs and senior stakeholders, defining AI, data, and modernization strategies.
• Lead executive workshops to translate priorities into actionable roadmaps.
• Shape enterprise AI, data & analytics, and Generative AI solutions delivering measurable outcomes.
• Advise on modern data architectures, AI adoption, governance, and emerging trends.
• Identify and shape strategic AI and digital transformation opportunities across accounts.
• Collaborate with sales, consulting, and delivery teams to develop strategies and proposals.
• Provide technical leadership throughout the customer engagement lifecycle.
• Mentor architects and consultants to drive innovation and customer success.

Skills

AI

Data & Analytics

Cloud

Digital Transformation

Technology Consulting

Executive Stakeholder Engagement

Solution Design

Tools

AWS

Microsoft Azure

Google Cloud Platform

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Associate Director, Customer Technology Advisor - AI Expert

As an Associate Director, Customer Technology Advisor - AI Expert, you will serve as a trusted advisor to enterprise clients, helping them translate business challenges into transformative AI, data, and digital solutions.

You will work closely with senior technology and business leaders to identify opportunities, shape solutions, and deliver strategic technology recommendations that drive business outcomes. Leveraging your expertise in Artificial Intelligence, Generative AI, Data & Analytics, and Cloud technologies, you will guide customers throughout their transformation journey, from strategy and envisioning through solution design and implementation planning.

This role combines executive stakeholder engagement, consultative selling, technology leadership, and solution architecture, making it ideal for professionals who are passionate about both innovation and customer success.

What you will do

• Serve as a trusted advisor to CIOs, CTOs, CDOs, and senior business stakeholders, helping define AI, data, and modernization strategies.
• Lead executive workshops and discovery sessions to translate business priorities into actionable transformation roadmaps.
• Shape and design enterprise AI, Data & Analytics, and Generative AI solutions that deliver measurable business outcomes.
• Advise clients on modern data architectures, AI adoption, governance, responsible AI, and emerging technology trends.
• Identify, qualify, and shape strategic AI and digital transformation opportunities across key customer accounts.
• Collaborate with sales, consulting, and delivery teams to develop solution strategies, proposals, and transformation pursuits.
• Provide technical leadership and strategic direction throughout the customer engagement lifecycle.
• Mentor and collaborate with architects, consultants, and technology specialists to drive innovation and customer success.

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Required Skills & Experience

• Extensive experience in AI, Data & Analytics, Cloud, Digital Transformation, or Technology Consulting environments.
• Demonstrated success engaging with executive stakeholders and influencing strategic technology decisions.
• Experience designing and positioning enterprise technology solutions within complex customer environments.
• Strong knowledge of one or more of the following domains:
• Artificial Intelligence & Machine Learning
• Generative AI
• Data & Analytics Platforms
• Data Modernization
• Ability to communicate complex technical concepts to both technical and business audiences.
• Experience supporting business development, technology advisory engagements, or consulting-led transformation initiatives.

Preferred Skills & Experience

• Experience working within industries such as Financial Services, Telecommunications, Manufacturing, Public Sector, Retail, or Healthcare.
• Knowledge of modern AI ecosystems and frameworks including Generative AI, Retrieval-Augmented Generation (RAG), and Agentic AI solutions.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Professional certifications in Cloud, AI, Architecture, IT Service Management, or related disciplines.
• Passion for innovation, emerging technologies, and helping organizations realize business value through digital transformation.