Customer Success Executive

GenTech AI Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

GenTech AI Sdn Bhd is seeking a customer-focused role to help businesses onboard, adopt ServeAI, and achieve optimal results with our AI Workforce platform. You will guide customers through setup, provide training, and continuously monitor performance to ensure meeting business needs.

No prior AI agent building or prompting experience is required. Training will be provided, and a strong customer-first attitude with ownership of outcomes is valued.

Qualifications

• Experience in customer service or customer-facing roles.
• No prior AI agent building or prompting experience required; training will be provided.
• Candidates from non-technical backgrounds welcome; coding skills not required.

Responsibilities

• Guide customers through onboarding and understand their business needs, processes and expectations.
• Help customers set up and configure ServeAI, with training and guidance provided.
• Conduct customer training and demonstrations to build confidence in using the platform.
• Provide timely, professional support and follow through on customer questions and issues.
• Proactively monitor AI Workforce performance, review responses and completed tasks, and identify areas for improvement.
• Conduct regular customer check-ins to gather feedback and encourage adoption.

Skills

Customer service

Customer success

Client servicing

Account support

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you passionate about helping customers and delivering excellent service? Join GenTech AI to help businesses onboard, adopt and get the best results from ServeAI, our AI Workforce platform.

You will guide customers through setup, provide training and support, and continuously monitor their AI Workforce to ensure it meets their business needs.

No prior experience in AI Agent building or prompting is required. Training will be provided. We value a customer-first attitude, willingness to learn and ownership of customer outcomes.

About the Role

Are you passionate about helping customers and delivering excellent service? Join GenTech AI to help businesses onboard, adopt and get the best results from ServeAI, our AI Workforce platform.

You will guide customers through setup, provide training and support, and continuously monitor their AI Workforce to ensure it meets their business needs.

No prior experience in AI Agent building or prompting is required. Training will be provided. We value a customer-first attitude, willingness to learn and ownership of customer outcomes.

Key Responsibilities

• Guide customers through onboarding and understand their business needs, processes and expectations.
• Help customers set up and configure their AI Workforce using ServeAI, with training and guidance provided.
• Conduct customer training and demonstrations to build confidence in using the platform.
• Provide timely, professional support and follow through on customer questions and issues.
• Proactively monitor AI Workforce performance, review responses and completed tasks, and identify areas for improvement.
• Conduct regular customer check-ins to gather feedback, encourage adoption and assess whether expected outcomes are being achieved.
• Work with internal product and technical teams to resolve issues and communicate customer needs.
• Maintain accurate records of customer requirements, configurations, feedback and follow-up actions.

What We’re Looking For

• Experience in customer service, customer success, client servicing, account support or a similar customer-facing role.
• A strong service excellence mindset and a genuine commitment to helping customers succeed.
• Clear communication and interpersonal skills, with the patience to guide users of different technical abilities.
• A proactive, responsible approach with strong follow-through.
• Good attention to detail, problem-solving skills and the ability to understand customer processes.
• Comfortable learning new software and digital tools.
• Able to manage multiple customers, prioritise tasks and work effectively with internal teams.

Candidates from non-technical backgrounds are welcome. Coding skills are not required.

Why Join Us?

• Gain practical experience in AI and business automation.
• Receive training in ServeAI, AI Agent setup and customer onboarding.
• Work with businesses across different industries.
• Make a direct impact on how customers use AI to improve their daily operations.

If you enjoy helping customers, solving problems and learning new technology, we would love to hear from you.