Associate Director, AI-Driven Process Optimization

RBC; Putrajaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

RBC in Malaysia’s Putrajaya is seeking an experienced Operations Transformation professional to drive automation and process optimization within Wealth Management. The role focuses on business analysis, risk management, and governance to support Automation initiatives.

You will collaborate with cross-functional teams, document solutions, and mentor others in AI tools and workflows. The position offers full-time employment in a dynamic, collaborative environment.

Qualifications

• Relevant degree or formal business qualification.
• 10+ years experience of Financial Services and Banking Operations.
• Experience in Project Management/Change Management/Process Optimization/Robotic Process Automation.
• Good understanding of AI tools and programming skills (e.g. Python, SQL etc).
• Good presentation skills and presence; effective relationship management with senior managers.
• Ability to work with diverse stakeholders aligned with emotional intelligence; and maturity.
• Ability to work in a team-based and collegial environment where consensus-building is a key to success.
• Strive to shape thinking around creative solutions.

Responsibilities

• Lead initiatives to streamline workflows, mitigate operational risks, create capacity and enhance cost savings.
• Design and develop automated workflows using AI to replace/supplement manual processes (e.g. data extraction, reconciliation).
• Collaborate with Operations teams to identify automation opportunities and contribute to project prioritization.
• Document automation solutions, including process flows and user guides.
• Participate in training and mentoring team members on automation tools and AI.

Skills

Client Counseling

Commercial Acumen

Communication

Critical Thinking

Long Term Planning

Organizational Change Management

Results-Oriented

Solutions Development

Education

Relevant degree

Tools

Python

SQL

Job description

RBC in Malaysia’s Putrajaya is seeking an experienced Operations Transformation professional to drive automation and process optimization within Wealth Management. The role focuses on business analysis, risk management, and governance to support Automation initiatives.

You will collaborate with cross-functional teams, document solutions, and mentor others in AI tools and workflows. The position offers full-time employment in a dynamic, collaborative environment.