Associate Customer Support - Japanese

Hiree; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Job summary

Jora Malaysia is seeking a customer operations associate to handle live contacts from customers and provide timely resolutions.

Native Japanese speakers or JLPT N1 certified candidates are preferred. Roles include handling calls, escalating issues, and contributing to process improvements while maintaining attendance and KPI targets.

Qualifications

• Excellent verbal communication skills in Japanese.
• Native Japanese speakers or JLPT N1 certified.
• Open to rotational and night shifts.
• Graduate or comparable work experience.

Responsibilities

• Handle live phone calls with customer queries and provide resolutions to end users.
• Escalate priority issues per client specifications to the immediate lead.
• Provide inputs on process changes and best practices.
• Stay updated with new updates and process changes.
• Maintain exemplary attendance and punctuality.
• Handle ad-hoc responsibilities as designated by the supervisor.

Skills

Japanese language

Customer service

Education

College or vocational degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

• Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
• Global sourcing is open — candidates can be based anywhere in the world
• Visa support will be provided for eligible candidates