Customer Service Advisor (Native Japanese)

Accord Innovations; Sepang; On-site; MYR 96,000 - 116,000; Full time

Benefits offered by this job

KPI Allowance

Shift Allowance

Annual Leave 19 days

Medical Coverage (AIA)

Job summary

Jora Malaysia is seeking a Customer Service Advisor (Native Japanese) to support our travel booking project. You will handle customer interactions across voice, chat, and email channels, delivering high-quality service for the Taiwan market from Cyberjaya, Malaysia.

The role requires a Diploma or Degree, a willingness to work a 24/7 rotational shift, and the ability to maintain CSAT with accurate, timely resolutions while documenting interactions in our CRM system.

Qualifications

• Min Diploma/Degree qualification.
• At least 6 months of BPO / CS experience OR Degree holder (Fresher).
• Good communication and problem-solving skills.
• Willing to work 24/7 rotational shift environment.

Responsibilities

• Handle inbound and outbound customer inquiries via calls, chat, and email.
• Assist customers with travel bookings, modifications, and general queries.
• Provide accurate and timely resolutions while maintaining service quality.
• Ensure customer satisfaction (CSAT) and meet performance KPIs.
• Maintain proper documentation of interactions in CRM systems.
• Follow company guidelines and compliance standards.

Skills

Communication skills

Problem solving

Education

Diploma/Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Advisor (Native Japanese)

We are looking for a Customer Service Advisor to join our travel (Booking) project. In this role, you will handle customer interactions across voice, chat, and email channels, ensuring a seamless and high-quality customer experience for the Taiwan market.

Handle inbound and outbound customer inquiries via calls, chat, and email

Assist customers with travel bookings, modifications, and general queries

Provide accurate and timely resolutions while maintaining service quality

Ensure customer satisfaction (CSAT) and meet performance KPIs

Maintain proper documentation of interactions in CRM systems

Follow company guidelines and compliance standards

5 working days + 2 days off (rotational)

Shift Timing: Mon-Sun (24/7 shift) - 2 off days

Shift Duration: 9 hours (including 1-hour break)

Job Title: Customer Service Advisor

Project: Travel (Booking)

Location: Cyberjaya, Malaysia

Employment Type: Full-Time

Job Overview

We are looking for a Customer Service Advisor to join our travel (Booking) project. In this role, you will handle customer interactions across voice, chat, and email channels, ensuring a seamless and high-quality customer experience for the Taiwan market.

Key Responsibilities

• Handle inbound and outbound customer inquiries via calls, chat, and email

• Assist customers with travel bookings, modifications, and general queries

• Provide accurate and timely resolutions while maintaining service quality

• Ensure customer satisfaction (CSAT) and meet performance KPIs

• Maintain proper documentation of interactions in CRM systems

• Follow company guidelines and compliance standards

Working Hours

• 5 working days + 2 days off (rotational)

• Shift Timing: Mon-Sun (24/7 shift) - 2 off days

• Shift Duration: 9 hours (including 1-hour break)

Salary & Benefits

• Basic Salary: RM 9500

• KPI Allowance: RM 300

• Shift Allowance: RM 350 (If shift come apart from Normal Shift)

• Annual Leave: 19 days & 14 Days Sick Leave

• Medical Coverage: AIA Insurance

• Annual Salary Increment

• Clear career progression opportunities

Requirements

• Minimum Diploma /Degree qualification

• At least 6 months of BPO / Customer Service experience OR Degree Holder (Fresher)

• Good communication and problem-solving skills

• Comfortable working in a 24/7 rotational shift environment

• Basic computer and multitasking skills