Associate - Life Claims (Support Hong Kong Markets)

AIA Hong Kong and Macau; Malaysia; On-site; MYR 78,000 - 99,000; Full time

Job summary

AIA is seeking an Associate in Life Claims Assessment to accurately process and assess life insurance claims for the Hong Kong & Macau markets. Fresh graduates in Life Science or related fields, or candidates with Life Claims experience are welcome.

You will review clinical documentation, apply policy terms, and maintain high standards of accuracy and customer-centric service while supporting continuous improvement in claims efficiency.

Qualifications

• Degree in Health Science, Biomedical Science, Medical Science, Biotechnology, Biology, or closely related discipline; or Life Claims experience.
• Ability to read and write Chinese and English to review documents for the HK/Macau market.
• Strong analytical and critical-thinking skills with attention to detail.

Responsibilities

• Process and assess life insurance claims in line with guidelines and quality standards.
• Document claims decisions clearly, transparently, and traceably.
• Meet quality, turnaround time, and productivity targets.
• Maintain knowledge of claims procedures, product terms, and policy details.
• Demonstrate initiative to develop technical and analytical skills for broader claims scope.
• Communicate empathetically and professionally with customers.

Education

Health Science

Biomedical Science

Medical Science

Biotechnology

Biology

Life Claims experience

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on.

About the Role

To accurately process and assess life insurance claims in accordance with company policies, service standards, and regulatory requirements. The role supports the claims operations team by ensuring efficiency, accuracy, and timeliness in claims handling for the Hong Kong & Macau markets. Are you a Health Science or Biomedical graduate exploring a career beyond laboratory, research, or hospital settings? This opportunity allows you to apply your understanding of medical terminology, health conditions, and clinical documentation within the life insurance industry. As an Associate in Life Claims Assessment, you will review and assess life insurance claims for the Hong Kong & Macau market, ensuring that each claim is handled accurately, fairly, and efficiently. We welcome: Fresh graduates from Health Science, Biomedical Science, or closely related disciplines; or Experienced candidates with a background in Life Insurance Claims.

Core Responsibilities

• Process and assess life insurance claims in compliance with company guidelines, procedures, and quality standards.
• Ensure claims decisions are properly documented, transparent, and traceable.
• Meet performance expectations for quality, turnaround time, and productivity.
• Maintain a thorough understanding of claims procedures, product knowledge, and policy terms.
• Demonstrate initiative to develop technical and analytical skills to handle wider claims scope and higher authority levels.
• Exhibit a strong customer-centric mindset by ensuring empathetic, professional, and timely communication in all interactions.

Support & Continuous Improvement

• Participate in departmental or organizational initiatives that enhance claims efficiency, process quality, and customer satisfaction.
• Support knowledge sharing and contribute to a positive, collaborative team culture.
• Perform other duties or ad hoc assignments as directed by management to support business objectives.

Job Requirements

• A degree in Health Science, Biomedical Science, Medical Science, Biotechnology, Biology, or a closely related discipline; or relevant Life Claims experience.
• Able to read and write Chinese and English to review documents and support claims operations for the Hong Kong & Macau market.
• Strong analytical and critical-thinking skills.
• High attention to detail and accuracy.
• Ability to interpret medical and policy-related information.
• A customer-focused and empathetic approach.
• Willingness to learn and build a long-term career in insurance claims.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

About AIA

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people’s lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.