Associate - Medical Claims (6 Months / 12 Months - Mandarin Speaking)

AIA Shared Services; Putrajaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

AIA Shared Services in Putrajaya is seeking a contractual Claims Analyst to determine validity and authorise settlement of group health insurance claims for HK clients. You will efficiently process various claim types, approve within authority limits, and maintain clear documentation.

Ideal candidates have a health sciences degree, are fluent in Chinese and English, and possess strong analytical skills with a customer-focused mindset.

Qualifications

• Bachelor's degree in Health Sciences or related field.
• Proficient reading and writing Chinese and English for HK/Macau market.
• Strong analytical and critical-thinking skills.
• Customer-focused and empathetic approach.

Responsibilities

• Process and assess all claim types with precision per guidelines.
• Authorize claims within designated authority limits and policies.
• Maintain clear, comprehensive records of claims assessments.
• Meet quality, turnaround time (TAT), and productivity benchmarks.
• Develop technical skills by expanding claims handled and authority.
• Maintain exemplary training records aligned with company framework.
• Foster high engagement and responsiveness to ensure customer satisfaction.

Skills

Chinese

English

Analytical thinking

Attention to detail

Customer service

Policy interpretation

Education

Bachelor's degree in Health Sciences or related field

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

Responsible for determining the validity and authorising settlement of group health insurance claims for HK clients.

Job Scope:

• Efficiently process and assess all claim types: Handle a variety of claims with precision, ensuring each claim is processed according to company guidelines and meets high-quality standards.
• Claims Approval: Make informed decisions on claims within your designated authority limits, ensuring adherence to company policies.
• Documentation: Maintain comprehensive and clear records of all claims assessments, ensuring transparency and ease of reference.
• Performance Benchmarks: Consistently meet quality, turnaround time (TAT), and productivity benchmarks, achieving or exceeding set standards.
• Technical Skill Development: Proactively seek opportunities to enhance technical expertise by expanding the range of claims handled and increasing authority limits.
• Training Record: Maintain an exemplary personal training record, aligning with the company's training framework for ongoing professional development.
• Customer-Centric Mindset: Foster a culture of high engagement and responsiveness, demonstrating a strong commitment to customer satisfaction and service excellence.

Job Scope:

• Efficiently process and assess all claim types: Handle a variety of claims with precision, ensuring each claim is processed according to company guidelines and meets high-quality standards.
• Claims Approval: Make informed decisions on claims within your designated authority limits, ensuring adherence to company policies.
• Documentation: Maintain comprehensive and clear records of all claims assessments, ensuring transparency and ease of reference.
• Performance Benchmarks: Consistently meet quality, turnaround time (TAT), and productivity benchmarks, achieving or exceeding set standards.
• Technical Skill Development: Proactively seek opportunities to enhance technical expertise by expanding the range of claims handled and increasing authority limits.
• Training Record: Maintain an exemplary personal training record, aligning with the company's training framework for ongoing professional development.
• Customer-Centric Mindset: Foster a culture of high engagement and responsiveness, demonstrating a strong commitment to customer satisfaction and service excellence.

Job Requirement:

• Bachelor's degree in Health Sciences, Biomedical Sciences, Medical Sciences, or a related discipline; candidates with relevant Life Claims experience will also be considered. Applicants with a strong foundation in Biology at the SPM level may be considered on a case‑basis.
• Able to read and write Chinese and English to review documents and support claims operations for the Hong Kong & Macau market.
• Strong analytical and critical-thinking skills
• High attention to detail and accuracy
• Ability to interpret medical and policy‑related information
• A customer‑focused and empathetic approach
• Willingness to learn and build a long‑term career in insurance claims
• Available for intake in January 2027 or March 2027
• Willing to be based at IOI City Tower 1, Putrajaya
• Able to commit to a contract duration of either 6 months or 12 months

Why This Opportunity?

This short‑term contract role (6 or 12 months) is an excellent opportunity for individuals looking to gain valuable corporate experience while earning a stable income before pursuing their next academic or professional milestone. Whether you are planning to further your studies through a Master's or PhD programme, preparing for upcoming actuarial examinations, or an MBBS/MD graduate awaiting your Housemanship or medical posting, this role offers a meaningful way to build your professional profile, develop transferable skills, and gain exposure in a global corporate environment. The experience gained can strengthen your resume while allowing you to remain productive during your transition period.