Associate Business Manager, New Acquisition - Unsecured Lending

GXBank; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

GXBank is seeking an Associate Business Manager for New Acquisition in Unsecured Lending. The role balances hands-on campaign management with operational coordination, product documentation, and cross-functional initiative tracking.

You will lead campaigns, monitor performance, draft regulatory documents, and coordinate with Risk, Marketing, Tech, and Operations to ensure timely launches and clear communication across teams.

Qualifications

• Bachelor’s Degree holder in Banking, Business, Management, Economics or a related field.
• Minimum 1 year of experience in product management, business analyst, business operations, or campaign management.
• Strong organizational skills with attention to detail.
• Clear written and verbal communication for drafting documentation and updates.
• Comfortable engaging with cross-functional stakeholders and following up on milestones.

Responsibilities

• Campaign Planning & Management: own assigned marketing and acquisition campaigns from setup to post-launch tracking.
• Performance Monitoring: track campaign metrics, conversion funnels, and acquisition costs for optimization.
• Documentation & Product Governance: draft and maintain core docs including T&Cs, PDS, FAQs, and ensure compliance with policies.
• Governance Support: ensure messaging and mechanics align with risk requirements before rollouts.
• Briefing Sessions: prepare reference materials and host operational briefings for CS, Operations, and frontline teams before launches.
• First-Line Support: act as contact for routine queries on campaign mechanics, terms, eligibility.
• Initiative Tracking & Coordination: attend syncs, produce recaps, track actions, maintain momentum across initiatives.
• Cross-Functional Follow-Ups: coordinate with Risk, Marketing, Tech, and Operations to meet timelines.

Skills

Campaign management

Cross-functional collaboration

Documentation

Stakeholder engagement

Communication skills

Education

Bachelor’s Degree in Banking/Business/Management/Economics

Job description

Associate Business Manager, New Acquisition - Unsecured Lending

Supports the acquisition strategy, product rollout, and campaign execution for the unsecured lending products. This role balances hands-on campaign management with operational coordination, product documentation, and cross-functional initiative tracking.

What You’ll Be Doing:

• 1. Campaign Planning & Management
• Campaign Lead: Take ownership of assigned marketing and acquisition campaigns, managing them from initial setup and execution through to post-launch tracking.
• Performance Monitoring: Track campaign performance metrics, conversion funnels, and acquisition costs to identify opportunities for optimization.
• 2. Documentation & Product Governance
• Product Documentation: Draft, update, and maintain core customer-facing and regulatory documents, including Terms & Conditions (T&Cs), Product Disclosure Sheets (PDS), and FAQs.
• Governance Support: Ensure product messaging and mechanics comply with internal policies, risk requirements, and guidelines before campaign rollouts.
• 3. Stakeholder Briefings & Operations
• Briefing Sessions: Prepare reference materials and host operational briefing sessions for Customer Service, Operations, and frontline teams prior to new campaign launches.
• First-Line Support: Act as an operational point of contact for routine queries regarding campaign mechanics, terms, and eligibility rules.
• 4. Initiative Tracking & Coordination
• Daily Recaps & Action Items: Attend alignment syncs, produce clear meeting recaps, and track action items to maintain project momentum across existing and new initiatives.
• Cross-Functional Follow-Ups: Work closely with Risk, Marketing, Tech, and Operations teams to follow up on pending deliverables and ensure launch timelines stay on schedule.

Who We Are Looking For:

• Minimum 1 year of experience in roles such as product management, business analyst, business operations, campaign management , ideally within financial services or fintech.
• Bachelor’s Degree holder in Banking, Business, Management, Economics or a related field. Equivalent practical experience with a proven track record of execution will be equally valued.
• Strong organizational skills with a knack for keeping track of multiple moving parts without losing attention to detail.
• Clear written and verbal communication skills for drafting documentation, hosting meetings, and delivering concise project updates.
• Comfortable engaging with cross-functional stakeholders and following up on project milestones constructively.