Assistant Vice President - Portfolio & Client Service

Aon plc; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Aon plc in Malaysia is seeking an Assistant Vice President - Portfolio & Client Service to lead the portfolio control tower for complex client programmes in the energy sector.

You will manage transitions, renewals, dashboards, and governance updates, coordinating across regional teams and ensuring delivery on deadlines. This role demands strong client-service skills, organisation, and the ability to handle multiple priorities.

Qualifications

• Experience in complex account servicing, portfolio or programme management.
• Excellent organisation, prioritisation and follow-through.
• Strong client-service, communication and stakeholder coordination.
• Experience with data, dashboards and management reporting.
• Energy or oil & gas knowledge is advantageous but not required.

Responsibilities

• Maintain a reliable master view of complex insurance and reinsurance portfolios.
• Develop and manage transition, renewal and key deliverable calendars.
• Track programme milestones, dependencies, information, actions and deadlines.
• Coordinate data and documentation requirements between clients, brokers and teams.
• Develop dashboards, RAG reporting, action trackers and governance updates.
• Coordinate activities across Technical Broking, Operations, SAM and regional/global teams.
• Monitor service standards and identify programmes at risk of delay.
• Support day-to-day client servicing and ensure timely communication.
• Drive follow-up, escalation and closure of outstanding actions.

Skills

Account servicing

Portfolio management

Client service

Data analytics

Tools

Dashboards software

Management reporting tools

Job description

Assistant Vice President - Portfolio & Client Service

We're hiring! We are looking for an Assistant Vice President - Portfolio & Client Service to join our Energy team in Malaysia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Assistant Vice President - Portfolio & Client Service will act as the portfolio control tower for complex major-client programmes, ensuring renewals, transitions, deliverables, actions and deadlines are visible, owned and actively managed.

Key responsibilities

• Maintain a reliable master view of complex insurance and reinsurance portfolios.
• Develop and manage transition, renewal and key-deliverable calendars.
• Track programme milestones, dependencies, outstanding information, actions and deadlines.
• Coordinate data and documentation requirements between clients, brokers and specialist teams.
• Develop dashboards, RAG reporting, action trackers and governance updates.
• Coordinate activities across Technical Broking, Operations, Strategic Account Management and regional and global teams.
• Monitor service standards and proactively identify programmes at risk of delay.
• Support day-to-day client servicing and ensure clear, timely communication.
• Drive follow-up, escalation and closure of outstanding actions.

Skills and experience that will lead to success

• Strong experience in complex account servicing, portfolio or programme management, insurance, reinsurance or another relevant controlled environment.
• Exceptional organisation, prioritisation and follow-through, with the ability to manage multiple concurrent deadlines and dependencies.
• Strong client-service, communication and stakeholder-coordination skills.
• Comfort working with data, dashboards and management reporting.
• Insurance or reinsurance experience is preferred; Energy and Oil & Gas experience is advantageous but not essential.
• Candidates with strong transferable capabilities and the ability to rapidly develop Energy insurance knowledge will be considered.
• Ability to identify delivery risks early and drive timely follow-up and escalation.