Assistant Vice President - Placement Operations & Governance

Aon plc; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Aon plc in Malaysia is seeking an Assistant Vice President to lead placement operations and governance for the Energy team. You will oversee end-to-end placement administration, ensure robust controls, and support brokers and clients with accurate back-office processes.

The role emphasizes process improvement, data quality, and high-volume workflow management, with opportunities to implement automation and dashboards across the function.

Qualifications

• Strong experience in insurance or reinsurance operations, broking support, placement administration, underwriting operations or a related operational environment.
• Excellent process, documentation, control and data-quality discipline.
• Experience managing high-volume, deadline-sensitive workflows.
• Strong problem-solving and continuous-improvement capability.
• Experience with workflow systems, automation, dashboards or process transformation is advantageous.
• Energy experience is useful but not essential; operational excellence is the priority.
• Candidates with strong transferable capabilities and the ability to rapidly develop Energy insurance knowledge will be considered.

Responsibilities

• Manage and improve end-to-end placement administration and operational workflows.
• Track quotations, slips, endorsements, evidence of cover and other placement documentation.
• Monitor premium, invoicing, closing and processing status, and drive timely follow-up.
• Maintain accurate documentation, data integrity, compliance records and audit trails.
• Establish and monitor operational service level agreements, turnaround times and outstanding-item ageing.
• Maintain effective document control and version management.
• Coordinate operational hand-offs between brokers, client-service teams, Finance and other support functions.
• Identify operational bottlenecks and implement corrective actions.
• Develop operational dashboards and management reporting.
• Identify opportunities for workflow simplification, standardisation and automation.

Skills

Insurance ops

Documentation control

High-volume workflows

Problem solving

Workflow automation

Energy exposure

Transferable skills

Job description

Assistant Vice President - Placement Operations & Governance

We’re hiring! We are looking for an Assistant Vice President - Placement Operations & Governance to join our Energy team in Malaysia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Assistant Vice President - Placement Operations & Governance will strengthen placement administration, operational controls and back-office execution across complex insurance and reinsurance portfolios, providing reliable and transparent support to clients and broking teams.

Key responsibilities

• Manage and improve end-to-end placement administration and operational workflows.
• Track quotations, slips, endorsements, evidence of cover and other placement documentation.
• Monitor premium, invoicing, closing and processing status, and drive timely follow-up.
• Maintain accurate documentation, data integrity, compliance records and audit trails.
• Establish and monitor operational service level agreements, turnaround times and outstanding-item ageing.
• Maintain effective document control and version management.
• Coordinate operational hand-offs between brokers, client-service teams, Finance and other support functions.
• Identify operational bottlenecks and implement corrective actions.
• Develop operational dashboards and management reporting.
• Identify opportunities for workflow simplification, standardisation and automation.

Skills and experience that will lead to success

• Strong experience in insurance or reinsurance operations, broking support, placement administration, underwriting operations or a related operational environment.
• Excellent process, documentation, control and data-quality discipline.
• Experience managing high-volume, deadline-sensitive workflows.
• Strong problem-solving and continuous-improvement capability.
• Experience with workflow systems, automation, dashboards or process transformation is advantageous.
• Energy experience is useful but not essential; operational excellence is the priority.
• Candidates with strong transferable capabilities and the ability to rapidly develop Energy insurance knowledge will be considered.