AVP, Placement Operations & Governance - Energy

Aon plc; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Aon plc in Malaysia is seeking an Assistant Vice President to lead placement operations and governance for the Energy team. You will oversee end-to-end placement administration, ensure robust controls, and support brokers and clients with accurate back-office processes.

The role emphasizes process improvement, data quality, and high-volume workflow management, with opportunities to implement automation and dashboards across the function.

Qualifications

• Strong experience in insurance or reinsurance operations, broking support, placement administration, underwriting operations or a related operational environment.
• Excellent process, documentation, control and data-quality discipline.
• Experience managing high-volume, deadline-sensitive workflows.
• Strong problem-solving and continuous-improvement capability.
• Experience with workflow systems, automation, dashboards or process transformation is advantageous.
• Energy experience is useful but not essential; operational excellence is the priority.
• Candidates with strong transferable capabilities and the ability to rapidly develop Energy insurance knowledge will be considered.

Responsibilities

• Manage and improve end-to-end placement administration and operational workflows.
• Track quotations, slips, endorsements, evidence of cover and other placement documentation.
• Monitor premium, invoicing, closing and processing status, and drive timely follow-up.
• Maintain accurate documentation, data integrity, compliance records and audit trails.
• Establish and monitor operational service level agreements, turnaround times and outstanding-item ageing.
• Maintain effective document control and version management.
• Coordinate operational hand-offs between brokers, client-service teams, Finance and other support functions.
• Identify operational bottlenecks and implement corrective actions.
• Develop operational dashboards and management reporting.
• Identify opportunities for workflow simplification, standardisation and automation.

Skills

Insurance ops

Documentation control

High-volume workflows

Problem solving

Workflow automation

Energy exposure

Transferable skills

Job description

Aon plc in Malaysia is seeking an Assistant Vice President to lead placement operations and governance for the Energy team. You will oversee end-to-end placement administration, ensure robust controls, and support brokers and clients with accurate back-office processes.

The role emphasizes process improvement, data quality, and high-volume workflow management, with opportunities to implement automation and dashboards across the function.