Assistant Vice President, Agency Digital Enablement (Great Eastern Takaful Berhad)

Great Eastern; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Great Eastern seeks an AVP, Agency Digital Enablement to lead a tech-enabled business transformation across digital, data and AI. You will bring structure to complexity, align multiple streams and drive momentum to deliver at scale.

Responsibilities include end-to-end programme delivery, prioritisation, governance, and executive reporting. You will engage cross-functional teams and senior stakeholders to ensure timely, quality outcomes across markets.

Qualifications

• Has delivered large, multi-workstream transformation programmes end to end in complex organisations.
• Driven to execute in environments with competing priorities and in-flight work.
• Exercises strong judgement in ambiguous situations and escalates when needed.
• Combines business, operational and commercial understanding with fluency in digital, data and AI.

Responsibilities

• Lead end-to-end programme delivery across business, including scope, milestones and governance.
• Oversee prioritisation and investment planning from business case to outcomes and benefits realization.
• Act as a single source of truth for delivery, risk, investment and outcomes with executive reporting.
• Identify and manage cross-platform dependencies affecting multiple platforms and journeys.
• Resolve cross-workstream issues and escalate to senior leadership when required.
• Engage with Finance, Risk, Legal, HR and Procurement at programme level.
• Drive market readiness and adoption across markets.

Skills

End-to-end delivery

Stakeholder management

Cross-functional leadership

Risk & dependency management

Digital, data & AI literacy

Education

Degree in Business or Engineering

Job description

Great Eastern is reshaping how we serve our customers and enable our advisors, with digital, data and AI at the core of how we operate across the enterprise. The transformation cuts across businesses and functions and delivering it depends on an integrated view of how the many moving parts come together.

As AVP, Agency Digital Enablement, you will hold that view and drive the programme forward. This is a tech-enabled business transformation role for someone who can bring structure to complexity and create the alignment and momentum needed to deliver at scale.

Key Responsibilities

• Responsible for end-to-end programme delivery across business, covering scope, sequencing, milestones, critical path and delivery quality.
• Drive the programme prioritisation and investment planning process, from business case and funding through to business outcomes and benefits realisation.
• Lead the programme control tower as the single source of truth for delivery, risk, investment and outcomes, including the governance cadence and executive and Board-level reporting.
• Identify and manage cross-platform dependencies and impacts across digital customer platforms, digital distribution platforms and enterprise AI capabilities, keeping integrated customer and advisor journeys coherent.
• Drive resolution of cross-workstream issues and decisions that impede delivery, escalating where executive intervention is required.
• Lead programme-level engagement with support functions including Finance, Risk, Legal, Shariah, HR and Procurement.
• Drive market readiness and adoption.

We are looking for people who

• Have delivered large, multi-workstream transformation programmes end to end in complex organisations.
• Drive pace and execution in environments with substantial work already in flight and competing priorities.
• Exercise strong judgement in ambiguous environments, knowing what requires intervention, what can be resolved within a workstream and what requires senior escalation.
• Combine business, operational and commercial understanding with sufficient fluency in digital, data and AI to engage credibly with specialist teams.
• Are rigorous about status, risk and dependency management, and communicate with clarity at executive and Board level.
• Influence senior stakeholders across business, distribution, operations and technology without direct authority.
• Have typically 8+ years of relevant experience in transformation, programme delivery, business change or consulting, within insurance, banking or another regulated business, and hold a degree in Business, Engineering or a related discipline.
• Recognised programme delivery or change management certifications and experience working across multiple markets will be advantageous.