Assistant Store Manager (The Gardens Mall)

CHAGEE (M) SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Basic allowance

Incentives provided

Free CHAGEE Drinks

EPF/SOCSO

Job summary

CHAGEE (M) SDN. BHD. (Retail) is seeking an Assistant Store Manager for The Gardens Mall to lead daily operations of our beverage outlet, ensure quality and service standards, and drive sales targets.

You will supervise staff, handle customer issues, and manage inventory and cash handling with a focus on profitability. The role requires teamwork, prior F&B outlet experience, and a proactive approach to training and development.

Qualifications

• At least SPM certification.
• Experience in managing or supervising a food & beverage outlet.
• Able to work as part of a team to meet outlet targets and ensure smooth operations.
• Self-discipline and motivation to maintain knowledge and skills for outlet operations.

Responsibilities

• Assist in daily store operations and ensure high service standards.
• Supervise beverage preparation and quality control per recipes.
• Forecast sales targets and implement actions to achieve them.
• Plan staff schedules and manage payroll/attendance to meet needs.
• Oversee hiring, training and onboarding of new staff.
• Manage inventory, cash, card and e-wallet receipts securely.
• Monitor costs including raw materials and utilities to meet profitability targets.
• Ensure adherence to operation guides and cleanliness of outlets.
• Address customer issues and complaints to maintain best customer experience.

Skills

Teamwork

Customer service

F&B operations

Cash handling

Education

SPM certificate

Job description

Assistant Store Manager (The Gardens Mall)

We are looking for Assistant Store Manager for our outlet at The Gardens Mall. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all time to ensure outlets product and service quality.

Manage and to brew the beverage based out in-house recipe.

Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.

Forecast and set sales target with actions in place to meet sales target set.

Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.

Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.

Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.

Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.

Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.

Ensure outlet operation guide is adhere to by outlet and staff at all time.

Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.

Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.

Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Requirements:

Candidate must possess at least SPM certification.

Have prior working experience responsible on F&B outlet.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Possess own transportation and willing to travel.

Basic plus fixed allowance & incentives provided

On-job Training & Development Provided

Career Advancement based on candidate on-job performance

Free CHAGEE Drinks

EPF SOCSO