Assistant Store Manager (IOI Mall Puchong / Bandar Puteri)

CHAGEE (M) SDN. BHD. (Retail); Puchong; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Free CHAGEE Drinks

EPF SOCSO

Job summary

CHAGEE (M) SDN. BHD. (Retail) seeks an Assistant Store Manager for its IOI Mall Puchong/Bandar Puteri outlets. You will oversee beverage preparation, quality control, sales forecasting, and staff scheduling to ensure excellent service and profitability.

The role requires SPM certification and F&B outlet experience. You will lead a team, manage inventories, handle payments, and drive guest satisfaction while maintaining store standards.

Qualifications

• Candidate must possess at least SPM certification.
• Have prior working experience responsible on F&B outlet.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
• Possess own transportation and willing to travel.
• On-job Training & Development Provided
• Career Advancement based on candidate on-job performance
• Free CHAGEE Drinks
• EPF SOCSO

Responsibilities

• Manage and to brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Skills

Teamwork

Self-discipline

Customer service

Education

SPM certification

Job description

Assistant Store Manager (IOI Mall Puchong / Bandar Puteri)

We are looking for Assistant Store Manager for our outlet at IOI Mall Puchong / Bandar Puteri, Puchong. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all time to ensure outlets product and service quality.

Manage and to brew the beverage based out in-house recipe.

Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.

Forecast and set sales target with actions in place to meet sales target set.

Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.

Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.

Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.

Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.

Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.

Ensure outlet operation guide is adhere to by outlet and staff at all time.

Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.

Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.

Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Requirements

Candidate must possess at least SPM certification.

Have prior working experience responsible on F&B outlet.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Possess own transportation and willing to travel.

Basic plus fixed allowance & incentives provided

On-job Training & Development Provided

Career Advancement based on candidate on-job performance

Free CHAGEE Drinks

EPF SOCSO