Retail Associate - IOI City Mall

FAST RETAILING CO., LTD.; Sepang; On-site; MYR 20,088 - 33,480; Full time

Job summary

FAST RETAILING CO., LTD. in Sepang is seeking a dedicated customer service associate to enhance the shopping experience in-store. The candidate must be pleasant, well-groomed, and enjoy interacting with people while providing assistance with products.

Requirements include a Diploma or Bachelor’s degree, strong English communication skills, and flexibility to work shifts, including weekends and public holidays. The role demands a customer-oriented approach and the ability to work effectively in a team.

Qualifications

• Strong communication skills in English, both written and verbal.
• Flexible to work on shift basis, including weekends and public holidays.
• Pleasant demeanor and enjoyment in interacting with customers.

Responsibilities

• Prepare the store for customers' shopping experience.
• Perform cleaning at merchandise fixtures and check stock.
• Greet customers and offer assistance with products.

Skills

Good in English

Customer oriented

Team player

Initiative

Integrity and discipline

Education

Diploma/Bachelor Degree and above

Job description

Responsibilities

• Prepare the store for customers' shopping experience.
• You are expected to perform some simple cleaning at our merchandise fixtures, check stock and replenish necessarily.
• Greet customers with a smile and offer basket.
• Be of service by offering your assistance to product and advise to wear them.
• Be our product specialist.
• Follow company's training plan and take initiative for self-learning on our products and services.
• Check and ask superior when in doubt.
• Take ownership of products under your responsibility.
• Understand the items selling point, challenges and propose ideas to improve for customers' buying.
• Respect the working environment and your colleagues.
• Be polite, a team player and respect space of one another.
• No gossip and small talks that may hurt feelings of others.

Requirements

• Required education: Diploma/ Bachelor Degree and above.
• Good in English (in terms of communication, reading and writing).
• Flexible to work on shift basis, including Saturdays, Sundays and Public Holidays.
• Pleasant, well-groomed, and enjoy interacting with people.
• Customer oriented, team player, and possess initiative.
• Have strong integrity, discipline, and honesty at all times.