Assistant Store Manager - EAST COAST MALL

EssilorLuxottica; Kuantan; On-site; MYR 47,000 - 73,000; Full time

Job summary

EssilorLuxottica is seeking an Assistant Store Manager for the East Coast Mall location to lead daily store operations, drive sales, and deliver exceptional customer service. You will manage staff, optimize inventory, and implement promotional strategies while ensuring regulatory compliance.

The role requires strong leadership, sales acumen, and in-depth knowledge of optical products and trends to motivate a high-performing team and provide an outstanding shopping experience.

Qualifications

• Experience in optical retail management is required.
• Proven track record of achieving sales targets and delivering service excellence.
• Strong leadership, communication, and interpersonal abilities.
• Knowledge of optical products, trends, and regulatory requirements.
• Proficiency with inventory management systems, POS software, and Microsoft Office.

Responsibilities

• Oversee day-to-day store operations and staff.
• Develop and implement strategies to drive sales and targets.
• Monitor sales performance, analyze trends, and identify growth opportunities.
• Lead recruitment, training, coaching, and performance evaluations.
• Manage scheduling, staffing levels, and inventory control.
• Ensure compliance with laws, regulations, and company SOPs.

Skills

Sales leadership

Customer service

Leadership

Communication

Interpersonal skills

Inventory management

POS software

Microsoft Office

Job description

Assistant Store Manager - EAST COAST MALL

The Retail Store Manager oversees the day-to-day operations of their store, ensuring efficient and effective management of sales, customer service, and staff. They are responsible for driving sales, maintaining high standards of product quality and customer care, and achieving salestargets while upholding regulatory compliance.

Develop and implement strategies to drive sales and achieve targets for the store.

Monitor sales performance, analyze trends, and identify opportunities for growth.

Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.

Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.

Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.

Foster a customer-centric culture among staff members and promote a positive shopping experience.

Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.

Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.

Oversee inventory management processes, including stock levels, ordering, and merchandising.

Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.

Ensure compliance with all applicable laws, regulations, and industry standards and company SOP

Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.

Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Formal Qualifications

Previous experience in optical retail management.

Strong sales and customer service skills with a proven track record of achieving targets.

Excellent leadership, communication, and interpersonal abilities.

Knowledge of optical products, industry trends, and regulatory requirements.

Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Competencies (Skills & Knowledge (experience) and Attributes)

Leadership: Strong leadership qualities with the ability to inspire, motivate, and empower team members to achieve their full potential.

Problem-Solving Skills: Effective problem-solving abilities to address operational challenges, resolve issues, and implement solutions.

Adaptability: Flexibility to adapt to changing business environments, industry trends, and customer preferences.

Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers, staff, and stakeholders.

Attention to Detail: Keen attention to detail to ensure accuracy in inventory management, product displays, and customer transactions.

Results-Driven: Focus on achieving results and driving performance improvements in sales, customer service, and operational efficiency.

Team Player: Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving shared goals.