Assistant Store Manager - NU SENTRAL

EssilorLuxottica; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

EssilorLuxottica Kuala Lumpur store is seeking a Retail Store Manager to oversee day-to-day operations, drive sales, and ensure top-tier customer service. You will lead a team, manage inventory, and implement promotions to meet targets while maintaining compliance.

With a focus on product knowledge and leadership, you will coach staff, monitor performance, and foster a customer-centric shopping experience across all channels, contributing to store profitability and brand standards.

Qualifications

• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Oversee day-to-day operations of the store, driving sales and customer service.
• Develop and implement strategies to drive sales and achieve targets.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Lead by example with sales techniques, product knowledge, and customer service.
• Ensure exceptional customer service standards and address inquiries promptly.
• Foster a customer-centric culture and positive shopping experience.
• Recruit, train, coach, and evaluate staff to optimize performance.
• Develop employee schedules and manage staffing levels.
• Oversee inventory management, including stock levels, ordering, and merchandising.
• Monitor product quality and minimize damages and losses.
• Ensure compliance with laws, regulations, and SOP.
• Maintain records and reporting per regulatory and company requirements.
• Monitor expenses and optimize operational efficiency to maximize profitability.

Skills

Sales & customer service

Leadership

Communication

Interpersonal skills

Education

Optical retail management experience

Tools

POS software

Inventory management systems

Microsoft Office

Job description

The Retail Store Manager oversees the day-to-day operations of their store, ensuring efficient and effective management of sales, customer service, and staff. They are responsible for driving sales, maintaining high standards of product quality and customer care, and achieving salestargets while upholding regulatory compliance.

Develop and implement strategies to drive sales and achieve targets for the store.

Monitor sales performance, analyze trends, and identify opportunities for growth.

Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.

Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.

Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.

Foster a customer-centric culture among staff members and promote a positive shopping experience.

Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.

Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.

Oversee inventory management processes, including stock levels, ordering, and merchandising.

Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.

Ensure compliance with all applicable laws, regulations, and industry standards and company SOP

Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.

Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Formal Qualifications

Previous experience in optical retail management.

Strong sales and customer service skills with a proven track record of achieving targets.

Excellent leadership, communication, and interpersonal abilities.

Knowledge of optical products, industry trends, and regulatory requirements.

Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Competencies (Skills & Knowledge (experience) and Attributes)

Leadership: Strong leadership qualities with the ability to inspire, motivate, and empower team members to achieve their full potential.

Problem-Solving Skills: Effective problem-solving abilities to address operational challenges, resolve issues, and implement solutions.

Adaptability: Flexibility to adapt to changing business environments, industry trends, and customer preferences.

Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers, staff, and stakeholders.

Attention to Detail: Keen attention to detail to ensure accuracy in inventory management, product displays, and customer transactions.

Results-Driven: Focus on achieving results and driving performance improvements in sales, customer service, and operational efficiency.

Team Player: Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving shared goals.

Pharmaceuticals, Biotechnology & Medical Devices