Assistant Store Manager - METRO PRIMA

EssilorLuxottica; Kepong; Presencial; MYR 67 000 - 100 000; Tempo integral

Resumo da oferta

EssilorLuxottica in Kuala Lumpur is seeking an experienced Retail Store Manager to lead daily store operations, drive sales, and deliver best-in-class customer service. You will train and motivate the sales team, ensure product knowledge, and manage inventory and visual merchandising to maximize profitability.

You will implement promotional campaigns, monitor performance, and ensure compliance with regulatory standards and SOPs while maintaining a customer-centric store environment.

Qualificações

• Experience in optical retail management.
• Proven track record in achieving sales targets.
• Strong leadership, communication, and customer service skills.
• Knowledge of regulatory requirements for optical retail.

Responsabilidades

• Oversee day-to-day store operations and staff management.
• Drive sales and achieve targets while delivering high customer service.
• Develop promotional campaigns and upsell opportunities.
• Recruit, train, coach, and evaluate staff performance.
• Manage inventory, merchandising, and stock levels.
• Ensure compliance with laws, regulations, and SOPs.

Conhecimentos

Leadership

Sales excellence

Customer service

Communication

Team motivation

Inventory control

Regulatory compliance

Ferramentas

Inventory management systems

POS software

Microsoft Office

Descrição da oferta de emprego

The Retail Store Manager oversees the day-to-day operations of their store, ensuring efficient and effective management of sales, customer service, and staff. They are responsible for driving sales, maintaining high standards of product quality and customer care, and achieving salestargets while upholding regulatory compliance.

Develop and implement strategies to drive sales and achieve targets for the store.

Monitor sales performance, analyze trends, and identify opportunities for growth.

Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.

Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.

Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.

Foster a customer-centric culture among staff members and promote a positive shopping experience.

Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.

Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.

Oversee inventory management processes, including stock levels, ordering, and merchandising.

Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.

Ensure compliance with all applicable laws, regulations, and industry standards and company SOP

Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.

Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Formal Qualifications

Previous experience in optical retail management.

Strong sales and customer service skills with a proven track record of achieving targets.

Excellent leadership, communication, and interpersonal abilities.

Knowledge of optical products, industry trends, and regulatory requirements.

Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Competencies (Skills & Knowledge (experience) and Attributes)

Leadership: Strong leadership qualities with the ability to inspire, motivate, and empower team members to achieve their full potential.

Problem-Solving Skills: Effective problem-solving abilities to address operational challenges, resolve issues, and implement solutions.

Adaptability: Flexibility to adapt to changing business environments, industry trends, and customer preferences.

Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers, staff, and stakeholders.

Attention to Detail: Keen attention to detail to ensure accuracy in inventory management, product displays, and customer transactions.

Results-Driven: Focus on achieving results and driving performance improvements in sales, customer service, and operational efficiency.

Team Player: Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving shared goals.

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