Assistant Sales Manager, PF

RHB Bank Berhad; Kajang; On-site; MYR 54,000 - 105,000; Full time

Job summary

RHB Group in Malaysia is seeking a results-driven sales professional to actively promote Personal Financing products, achieve individual targets, and contribute to the bank's overall sales objectives. You will plan outreach through internal marketing and self-generated leads, schedule visits, and engage new-to-bank customers to build lasting relationships.

The role requires strong selling and negotiation abilities, excellent interpersonal and communication skills, and a customer-centric mindset

Qualifications

• Bachelor’s Degree in any related field
• Minimum 5 years of experience in sales and customer service
• Relevant licenses for the portfolio
• Highly motivated, self-driven and able to work with minimal supervision
• Strong selling and negotiation skills

Responsibilities

• Actively solicit and promote sales of Personal Financing (PF) products
• Achieve individual sales targets and contribute to the Group's sales objectives
• Prepare and execute sales plans for potential customers through marketing and self-generated leads
• Schedule appointments, conduct visits, and engage with new-to-bank customers to build relationships
• Cross-sell other retail banking products such as ASB Financing, Personal Financing Islamic, Credit Cards

Skills

Sales

Negotiation

Interpersonal skills

Communication

Customer service

Education

Bachelor’s Degree

Job description

Key Responsibilities:

• Sales Actively solicit and promote sales of Personal Financing (PF) products.
• Achieve individual sales targets and contribute to the overall Group sales objectives.
• Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.
• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.
• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing Islamic, Credit Cards, and other relevant offerings.

Customer Service

• Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.
• Address customer inquiries promptly and professionally to ensure satisfaction and retention.

Compliance

• Adhere strictly to all Bank policies, procedures, and regulatory requirements.
• Uphold and protect the Bank’s image, reputation, and brand integrity at all times.

Operations

• Ensure that the sales centre or sales hub is maintained to meet the Bank’s quality, image, and operational standards.
• Support operational efficiency by ensuring proper documentation, process accuracy, and compliance in daily activities.

Requirements:

• Bachelor’s Degree in any related field.
• Minimum 5 year of experience in sales and customer service.
• Relevant licenses for the portfolio.
• Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.
• Comfortable engaging with people and taking personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Excellent interpersonal skills with a service-oriented mindset.
• Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.
• Ability to relate and connect with the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars - RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.