Sales Consultant, PF-i

RHB Bank Berhad; Kota Tinggi; On-site; MYR 33,000 - 56,000; Full time

Job summary

RHB Bank Berhad in Malaysia invites a focused Personal Financing Islamic (PF-i) sales professional to drive PF-i promotions and meet business KPIs. You will actively engage prospects, present PF-i benefits, and set sales plans with self-generated leads while maintaining compliance and service quality.

You will deliver superior customer experiences, cross-sell retail banking products, and uphold the bank's standards in a fast-paced environment.

Qualifications

• Bachelor degree in any related field.
• 1 year of experience in sales and customer service.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Strong selling, negotiation, and interpersonal skills.
• Good communication and basic finance knowledge.
• Able to relate to local community.

Responsibilities

• Solicit and promote PF-i products; achieve sales targets.
• Prepare and execute sales plans for prospects.
• Set appointments and conduct sales calls.
• Cross-sell other retail banking products.
• Maintain high standard of customer experience and ensure compliance.
• Keep the sales centre well maintained and reflect bank standards.

Skills

Sales

Customer Service

Cross selling

Negotiation

Communication

Interpersonal skills

Education

Bachelor Degree

Job description

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

• Sales
  • Solicit and promote sales of PF-i products
  • Achieve individual sales targets and contribute towards to achievement of Group targets
  • Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
  • Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
  • Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.
• Customer Service
  • Ensure high standard of customer experience in line with the quality and standards set by the Bank Compliance
  • Ensure compliance to the policies and procedures set by the Bank
  • Protect the image and brand of the Bank Operations
  • Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution.

Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.