Assistant Retail Operations Manager

Carlo Rino Group Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Carlo Rino Group Berhad in Kuala Lumpur is seeking a seasoned Retail Operations Manager to drive strategy execution, optimize store performance and lead a high-performing frontline team.

You will oversee customer experience, inventory control, budgeting and compliance across outlets, while building partnerships with mall management and suppliers to expand market presence. The role requires travel to outlets as needed.

Qualifications

• Degree in Business Administration, Retail Management, Marketing or related field.
• Minimum 5–7 years of retail operations management experience, with at least 3 years in a leadership role.
• Proven experience in retail operations, sales performance management, customer service and team leadership.
• Proficient in English, Bahasa Malaysia and Chinese to communicate effectively with diverse customer base and stakeholders.
• Strong understanding of the retail landscape, consumer behaviour, industry trends and best practices.
• Possess own transport and willing to travel to retail outlets when required.

Responsibilities

• Support the development and execution of retail strategies aligned with the Company's vision and business objectives to achieve sustainable sales growth, profitability and market expansion.
• Analyse market trends, customer insights and competitive landscape to identify opportunities and develop actionable retail plans with measurable targets.
• Monitor commercial performance by managing sales, profitability and key retail performance metrics.
• Oversee retail operations by ensuring consistent execution of policies, SOPs, customer service standards, visual merchandising and compliance.
• Drive operational efficiency and service excellence through continuous process improvements and best practices.
• Champion a customer-centric culture, ensure seamless shopping experiences, analyse feedback and strengthen customer loyalty.
• Oversee inventory performance, implement effective inventory control and loss prevention strategies to maximise stock productivity.
• Lead, coach and develop a high-performing retail organisation and foster accountability, collaboration and continuous learning.
• Lead organisational change and business transformation initiatives, including new store openings, digital adoption and process optimisation.
• Build and maintain strategic partnerships with mall management, landlords, department stores and other partners to drive growth.

Skills

English

Bahasa Malaysia

Chinese

Education

Degree in Business Administration, Retail Management, Marketing or related field

Job description

Support the development and execution of retail strategies aligned with the Company's vision and business objectives to achieve sustainable sales growth, profitability and market expansion

Analyse market trends, customer insights and competitive landscapeto identify business opportunities and support the development of actionable retail plans with measurable performance targets

Monitor commercial performance by managing sales, profitability and key retail performance metrics

Manage operational budgets and store expenses, utilise data-driven insights to formulate strategies that maximise revenue, improve productivity and enhance overall business profitability

3.Retail Operations Excellence

Oversee retail operations by ensuring consistent execution of operational policies, SOPs, customer service standards, visual merchandising and compliance requirements

Drive operational efficiency and service excellence through continuous process improvements and implement best practices

4.Customer Experience Management

Champion a customer-centric culture by ensuring the consistent delivery of service standards and a seamless shopping experience across all retail outlets

Analyse customer feedback, shopping behaviours and service performance to identify improvement opportunities, strengthen customer loyalty and enhance overall brand experience

Oversee inventory performance by ensuring optimal stock availability, inventory accuracy and efficient stock replenishment to maximise sales opportunities

Implement effective inventory control and loss prevention strategies to improve stock productivity, minimise operational losses and safeguard company assets

Lead, coach and develop a high-performing retail organisation by coaching, mentoring and developing a high-performing frontline team

Foster a culture of accountability, collaboration, engagement and continuous learning for sustainable development

Lead organisational change and business transformation initiatives, including new store openings, operational improvements, digital adoption and process optimisation

Champion innovation and continuous improvement to enhance operational effectiveness, employee productivity and customer experience

8.Rapport Development & Stakeholder Management

Build and maintain strategic partnerships with mall management, landlords, department stores and other business partners to obtain timely market intelligence, stay abreast of upcoming developments and promotional activities, and identify opportunities to drive business growth and retail expansion

Establish and maintain strong partnerships with senior management, cross-functional stakeholders to ensure strategic alignment and effective execution of business initiatives

Job Requirements

• Degree in Business Administration, Retail Management, Marketing or related field
• Minimum 5-7 years of retail operations management experience, with at least 3 years in a leadership role
• Proven experience in retail operations, sales performance management, customer service and team leadership.
• Proficient in English, Bahasa Malaysia and Chinese to communicate effectively with diverse customer base and stakeholders
• Strong understanding of the retail landscape, consumer behaviour, industry trends and best practices
• Possess own transport and willing to travel to retail outlets when required

Our Company was incorporated in Malaysia under the Companies Act 1965 as a private limited company on 23 November 2009 under the name CRG Incorporated Sdn Bhd. On 13 August 2018, our Company was converted into a public limited company and assumed our present name. Listed on the LEAP Market of Bursa Malaysia Securities Berhad on 28 November 2018. Subsequently renamed as Carlo Rino Group Berhad on 23 December 2022.