ASSISTANT OPERATION MANAGER

Muhibbah FNB Sdn Bhd; Kuala Lumpur; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Muhibbah FNB Sdn Bhd in Kuala Lumpur is seeking an Assistant Operations Manager to oversee daily food and beverage operations across outlets, ensuring service excellence, high standards, and cost-conscious management.

You will lead outlet teams, drive quality, safety compliance, inventory control, and customer satisfaction while developing strategies to grow revenue and improve efficiency.

Competenze

• Bachelor’s degree or Diploma in Hospitality, Business Administration, or related field.
• Minimum 3–5 years of experience in F&B operations with multi-outlet exposure preferred.
• Strong leadership, communication, and problem-solving abilities.
• Knowledge of food safety standards and regulatory compliance.

Mansioni

• Daily Operations – Oversee and ensure smooth food and beverage operations across all outlets.
• Outlet Support – Provide guidance, resources, and operational assistance to outlet managers and teams.
• Staff Management – Hire, train, and supervise staff to maintain service quality and productivity.
• Quality & Compliance – Ensure food safety, hygiene, and adherence to health regulations.
• Cost & Inventory Control – Monitor expenses, manage stock, and reduce waste.
• Customer Experience – Handle feedback, resolve issues, and maintain high satisfaction levels.
• Revenue & Growth – Develop strategies to increase sales and market share.
• Process Improvement – Identify and implement ways to improve efficiency and performance.
• Team Leadership – Motivate and lead teams to meet operational targets.

Conoscenze

Leadership

Communication

Problem solving

Analytical thinking

Organizational skills

Time management

Food safety

Formazione

Diploma/Degree in Hospitality

Bachelor's in Business Admin/Operations

Descrizione del lavoro

The Assistant Operations Manager is responsible for the effective and efficient management of daily food and beverage operations across all outlets. This role ensures smooth execution of service, high-quality standards, cost control, and compliance with food safety regulations. The Assistant Operations Manager also provides direct support to outlet teams to enhance performance, customer satisfaction, and profitability.

Responsibilities:

Daily Operations – Oversee and ensure smooth food and beverage operations across all outlets.

Outlet Support – Provide guidance, resources, and operational assistance to outlet managers and teams.

Staff Management – Hire, train, and supervise staff to maintain service quality and productivity.

Quality & Compliance – Ensure food safety, hygiene, and adherence to health regulations.

Cost & Inventory Control – Monitor expenses, manage stock, and reduce waste.

Customer Experience – Handle feedback, resolve issues, and maintain high satisfaction levels.

Revenue & Growth – Develop strategies to increase sales and market share.

Process Improvement – Identify and implement ways to improve efficiency and performance.

Team Leadership – Motivate and lead teams to meet operational targets.

Skills and Qualifications:

Diploma/Degree in Hospitality, Business Management, or related field.

Minimum 3–5 years of experience in F&B operations, with multi-outlet management experience preferred.

Strong leadership, communication, and problem-solving skills.

Knowledge of food safety standards and regulatory compliance.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field
• (experience in food service industry is a MUST).
• OR Proven experience in operations management or a similar role, minimum of 5-10 Years.
• Strong leadership and people management skills.
• Analytical mindset with the ability to analyze data and make data-driven decisions.
• Excellent organizational and time management abilities.
• Strong problem-solving skills and the ability to handle challenges effectively.
• Knowledge of industry best practices and trends in operations management.
• Excellent communication and interpersonal skills.
• Willing to travel and handle ah-hoc job without hesitation.
• Active and Energetic by nature and able to handle situation.

VISION

We provide a custom experience with quality ingredients, quality service and not to forget, with great taste.

MISSION

To be a catering company that uses the finest ingredients to prepare tasty, made-from-scratch products for our clients.

After more than a decade in the catering industry, we continue to bring unsurpassed culinary quality and creativity to our clients. We specialize in creating menu items with respect to a local and sustainable ingredient philosophy, while always tailoring our services to the specific needs of catering.

VISION

We provide a custom experience with quality ingredients, quality service and not to forget, with great taste.

MISSION

To be a catering company that uses the finest ingredients to prepare tasty, made-from-scratch products for our clients.

After more than a decade in the catering industry, we continue to bring unsurpassed culinary quality and creativity to our clients. We specialize in creating menu items with respect to a local and sustainable ingredient philosophy, while always tailoring our services to the specific needs of catering.

VISION

We provide a custom experience with quality ingredients, quality service and not to forget, with great taste.

MISSION

To be a catering company that uses the finest ingredients to prepare tasty, made-from-scratch products for our clients.

What can I earn as an Assistant Operations Manager