Residence Operations Assistant — Frontline Support

Curtin University Malaysia; Miri; On-site; MYR 27,900 - 44,640; Full time

Job summary

Curtin University Malaysia is seeking an Assistant Officer to provide operational and administrative support to the Residence Operation team. This position involves managing resident services, inspections, and basic administrative tasks to ensure a smooth functioning of the University's residential community. Candidates should have a relevant Certificate or Diploma, experience in customer service or residence operations, and good interpersonal skills. Speaking Mandarin is a plus. Join us to contribute to a positive living environment for students.

Qualifications

• Minimum education requirement is a Certificate or Diploma with relevant experience.
• Customer service, residence operations, or hospitality experience is an advantage.
• Good communication and interpersonal skills are essential.

Responsibilities

• Assist in daily residence operations and front-line support during peak periods.
• Support resident check-in and check-out processes, including key preparation.
• Conduct room audits and inspections, reporting issues as needed.
• Identify and report maintenance defects or safety concerns.
• Serve as a frontline contact for resident enquiries and operational issues.
• Maintain accurate records and assist in report preparation.

Skills

Customer service

Communication skills

Team collaboration

Basic administrative skills

Problem-solving

Education

Certificate or Diploma in Business Administration, Hospitality Management, or related field

Job description

Curtin University Malaysia is seeking an Assistant Officer to provide operational and administrative support to the Residence Operation team. This position involves managing resident services, inspections, and basic administrative tasks to ensure a smooth functioning of the University's residential community. Candidates should have a relevant Certificate or Diploma, experience in customer service or residence operations, and good interpersonal skills. Speaking Mandarin is a plus. Join us to contribute to a positive living environment for students.