Assistant Manager, Technology Centre

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ is a Technology, Digital and Analytics hub driving agility, efficiency and innovation for the AIA group. We seek an experienced Dynamics 365 CRM Developer to design, build, and support CRM solutions across customer service, insights and voice modules, ensuring scalable integrations and reliable production support.

You will work with cross-functional teams, implement robust plugins in C#, and enhance client-side experiences using JavaScript and HTML.

Qualifications

• Around 4-6 years of hands-on experience in Microsoft Dynamics 365 CRM development.
• Strong experience in C# plugin development and custom business logic implementation.
• Good knowledge of JavaScript and HTML for CRM form customization and client-side enhancements.
• Experience with Power Automate, SSRS reporting, and Power BI.
• Full SDLC exposure from requirements to production support.
• Experience in integrated enterprise environments with multiple upstream and downstream systems.
• Strong problem-solving skills and ability to work independently.
• Good verbal and written communication skills in a distributed team model.

Responsibilities

• Design, develop, test, deploy, and support Dynamics 365 CRM solutions.
• Build and maintain custom plugins, workflows, integrations, and business logic in C#.
• Configure Dynamics 365 modules including Customer Service, Insights and Voice.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Support data integrations between source systems and Dataverse.
• Assist with deployment pipelines and release activities for CRM components.

Skills

C# plugin development

JavaScript

HTML

Power Automate

SSRS reporting

Power BI

SDLC

Problem solving

Communication

Tools

PostgreSQL

Azure Data Factory

Azure Kubernetes Service (AKS)

Azure Functions

Azure Logic Apps

Databricks

Job description

_ Are you ready to shape a better tomorrow? _

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application support services to meet AIA’s business needs

Position Objective:
The Microsoft Dynamics 365 CRM Developer is responsible for designing, developing, enhancing, and supporting AIA Singapore’s CRM platforms for servicing and marketing. This role will focus on Microsoft Dynamics 365 and related integrations, ensuring stable delivery of business features, production support, and continuous improvement across the CRM ecosystem.

Roles and Responsibilities

1. Design, develop, test, deploy, and support solutions in Microsoft Dynamics 365 CRM.
2. Build and maintain custom plugins, workflows, integrations, and application logic using C#.
3. Configure and enhance Dynamics 365 modules including Customer Service, Customer Insights and Customer Voice.
4. Work with business and technology stakeholders to analyze requirements and translate them into scalable technical solutions.
5. Support data integrations between source systems and Dataverse
6. Collaborate with internal teams supporting PostgreSQL, Azure Data Factory, SSIS, Databricks and AKS-based services.
7. Troubleshoot production issues, perform root cause analysis, and implement sustainable fixes.
8. Contribute to development, code review, release activities, and technical documentation across CRM solutions and related repositories.
9. Support deployment pipelines and release coordination for CRM plugins, CRM solutions, ADF, SSIS packages, and AKS-based components managed through GitHub.
10. Ensure compliance with security, coding, and operational standards during development and support activities.
11. Work closely with the Singapore-based CRM team and provide dependable support.

Job Requirements:

1. Around 4-6 years of hands-on experience in Microsoft Dynamics 365 CRM development.
2. Strong experience in C# plugin development and custom business logic implementation.
3. Good knowledge of JavaScript and HTML for CRM form customization and client-side enhancements.
4. Experience with Power Automate, SSRS reporting, and Power BI.
5. Full SDLC exposure, including requirements analysis, design, development, testing, deployment, and production support.
6. Experience working in integrated enterprise environments with multiple upstream and downstream systems.
7. Strong problem-solving skills and ability to handle incidents, defects, and enhancement requests independently.
8. Good verbal and written communication skills, with the ability to work effectively in a distributed team model.

Nice-to-have Skills:

1. PostgreSQL database experience.
2. Azure Data Factory (ADF).
3. Azure Kubernetes Service (AKS).
4. Azure Functions.
5. Azure Logic Apps.
6. Exposure to Databricks

This is an individual contributor role.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.